Inside Sales Representatives (Heavy Duty Parts)

Fort Garry Industries is Canada’s leading supplier of aftermarket parts, trailers, equipment and service to the Canadian Heavy Duty Truck & Trailer Transportation Industry.

We provide parts for trucks and service to major truck and trailer fleets, repair shops, mobile repair, construction, waste management, bus fleets, utility companies, the agriculture community, tire shops, municipalities, and mining operations.

We are a one-stop shop in the heavy-duty industry for parts for trucks and are dedicated to offering the best customer service to our customers.

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider. FGI group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our CHATHAM BRANCH has an exciting opportunity for a COUNTER SALES REP to join our team!

What You Will Do :

The Counter Sales Representative is a customer-forward role that serves customers in person and on the phone, helping them select and purchase heavy-duty parts and equipment. You will work with your branch team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks :

Provide product knowledge expertise in selling aftermarket heavy-duty parts to customers and build long-lasting customer relationships

Optimize each transaction by advising on products, product applications, returns, warranty claims, and special orders to meet all customer needs

Answer customer questions about products, prices, availability, product catalogues, and features

Assist with cash and / or national accounts

Follow company procedures for sales pricing, processing approved credits, invoicing, and freight billing for customers and / or product defects

Complete online training as needed and champion brand lines or products

May be assigned special projects

May deliver parts to customers with a company vehicle

May operate a forklift within the branch

Other duties as assigned

What We Require :

1-5 years of experience selling heavy-duty parts sales, or a similar industry (Agriculture, Equipment, Trailers) preferred, combined with a high school diploma or other equivalency certificate

Must   be able to meet the physical requirements : Able to lift parts upwards of 50 -75 lbs., use ladders at varying heights, and frequently walk in a large warehouse

Completion of a parts technician trades program is preferred but not required

Proficiency with multiple languages (Hindi, Punjabi or Urdu) is preferred but not required

Occasionally required to work Saturdays and overtime to meet business demands

Proficient with Microsoft Office and other standard office equipment

Excellent customer service skills

Strong communication skills, including both written and verbal

Team-oriented, adaptable, with a commitment to safety excellence

What We Offer :

Competitive Wages -PLUS Yearly bonus!

Great Benefits -Health, Dental, Vision, and much, much more

RRSP Matching

Health Spending Account – up to $500 per year

Paid sick days and Short-Term Disability Benefits

Discount on gym membership

Retirement Perks

And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.