Group Administration Service Representative

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Group Administration Service Representative

Location : Remote - Anywhere in Canada

Empire life is looking to hire a Group Administration Service Representative to join our Group Operations team!

Why pursue this opportunity

Our mission - make insurance, investments and benefits simple, fast and easy for our customers.

The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

What you’ll be working on

Provide prompt and courteous resolution of enquiries from both internal and external sources; utilize industry knowledge, standards and internal processes to creatively provide solutions and resolution to complex issues that minimize escalation

Act as the subject matter expert and technical and training resource for internal and external stakeholders; research, validate and document new and maintenance of existing procedures and communicate changes to key stakeholders; identify, provide input and make recommendations for process and procedure improvements

Prepare a variety of reports to validate financial and administrative data; communicate with customers, distribution partners and sales teams to ensure data is correct and contractual obligations are being met; take corrective action in a timely manner to ensure accurate management reporting and communicate changes to internal and external stakeholders

Review and validate data to ensure it is accurate and complete; request outstanding requirements and validate key information from plan administrators to ensure eligibility of coverage; ensure requirements are received and input at both the certificate and group level; confirm with key stakeholders that changes have been updated

Collaborate with IT to provide business requirements and test scenarios for projects, product launches and system maintenance releases; validate changes made positively enhance the user experience

Document exceptions and escalations with appropriate details in the certificate file to ensure that internal stakeholders are aware of exceptional circumstances

What we’re looking for you to have

Post-secondary education in business administration or related discipline

3+ years experience in the insurance / financial services industry is an asset

Knowledge of group benefit contracts, products, procedures and regulatory and compliance is an asset

Mathematical skills and experience with account reconciliation or payroll calculations is an asset

Bilingualism (English / French) is required

Working towards ACS and GBA is an asset

Attention to detail / accuracy in a high transactional environment

Strong organizational skills

Well developed analytical and decision making skills

Ability to conduct research, investigate, analyze and present information clearly and logically to a variety of audiences

Ability to work independently and as a team member

Well-developed verbal and written communication and customer service skills

If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :

Competitive salaries with annual pay increases

Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

Competitive uncapped commission, for sales positions

A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account

Flexible work arrangements and an annual allotment of personal health days.

Four weeks annual vacation from hire date

A defined contribution pension plan with generous employer matching

Top up programs for parental leave and compassionate leave

Employer-sponsored wellness and recognition programs

A cash employee referral program