Application & Systems Support Technician

Job Description

Posted Thursday, October 16, 2025 at 8 : 00 AM

WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.

Over seventy years strong—and still helping organizations work smarter and move faster.

WCD is looking for an Application & Systems Support Technician to join our Technology Services team. Reporting to the Application Support Manager, this highly organized, customer‑centric technology expert is responsible for providing Tier 1 application and systems support and basic platform configuration for WCD customers and internal users. They will also be responsible for the project coordination on technology implementations. This person will troubleshoot, escalade, and own the resolution of issues with clarity, urgency, and care, and enjoys building good relationships and strong rapport with their customers.

Working within the Support Management framework, the Support Technician focuses on enhancing the customer and business user experience by proactively identifying improvements and minimizing incidents. As the face of reliability for our customers and internal users, collaboration with Application Support, IT, Professional Services, and Business Users is essential in limiting disruption to workflows, preventing recurring issues and ensuring optimal performance.

As a client‑facing representative of Technology Services, the Support Technician embodies WCD’s values : Teamwork, Integrity, Excellence, Bravery, Creative and Caring.

Success Factors :

• High user satisfaction and SLA compliance
• Effective problem ownership and timely resolution
• Improved service consistency
• Contributions to successful project delivery
• Adherence to internal policies and standards

Key Responsibilities :

A. Application & Technical Support

C. Documentation & Research

Education :

Job Requirements :

Assets :

Working Conditions :

This position is based on Calgary, Alberta. The corporate work environment is described as dynamic, professional, entrepreneurial, high velocity, responsive, collaborative, and team oriented. Standard office hours are 8 : 00am-5 : 00pm (Monday through Friday). Business demands may require work hours outside of standard hours of operation including some weekends and evenings.

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.

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