Intermediate Computer Application Support

We are seeking Computer Application Support professionals to assist with an operating system upgrade project from Windows 10 to Windows 11, supporting a large number of end users in a dynamic enterprise IT environment. This role offers an exciting opportunity to contribute to a major IT transformation initiative while leveraging your technical expertise and problem-solving skills. Apply Today!

Advantages

Competitive pay

No travel requirement

Gain Federal Government experience without holding a security clearance

Responsibilities

• Provide on-site and remote desktop support to facilitate the upgrade from Windows 10 to Windows 11 across a large-scale enterprise environment.
• Deliver desktop technical support services, including maintenance, repair, upgrades, installation, replacement, and troubleshooting of desktop computers, laptops, tablets, printers, and other peripheral devices.
• Troubleshoot and resolve technical issues related to the upgrade process, including installation, compatibility, and functionality challenges.
• Perform on-site evaluations to verify issues, identify problems, conduct research, implement resolutions, and ensure follow-up for complete issue resolution.
• Assist with software installation, configuration, and optimization to ensure a seamless transition for end users.
• Utilize ITSM ticketing tools to log, track, and resolve incident tickets and tasks, ensuring timely completion and accurate documentation.
• Diagnose and troubleshoot technical problems, providing detailed follow-up instructions to reduce recurring issues and minimize overall support calls.
• Offer technical advice and guidance to end users and facilitate the distribution of new IT assets (e.g., laptops, tablets, monitors, printers) based on client requirements and operational needs.
• Perform asset management tasks, including updating records for devices upgraded to Windows 11.

Qualifications

Summary

If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.