Bilingual Senior Buyer Experience Executive-Remote

Job Description

Job Description

Who We Are :

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values :

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer : Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For :

A Bilingual Senior Buyer Experience Executive who will support and cultivate Buyer retention and growth within the buyer experience team. You will provide the level of service required of the most valued customers, exercising agility and a customer-focused attitude to ensure an exceptional experience. You will act as the personal liaison for our customers within a dedicated book of business, ensuring that expectations are set and met while accomplishing buyer goals and buyer conversion. In this role, you will need the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Buyer Experience to resolve problems.

You Are :

Customer-obsessed .  You’re always giving it your all when it comes to our customers. Whether it’s troubleshooting or account development, you’re a valued resource for the clients in your market.

Flexible .  Knowing that the customer's needs do not stop at 5pm, you will work in balance with your accounts to be available when they require your help.

Highly skilled in negotiation s and using data to help customers make good buying decisions.

Well-versed in the automotive space and can act as a consultant that will impact the buyer's success rate

You Will :

Manage a book of our key volume accounts

Execute on key Initiatives and campaigns

Develop and grow the number of key account wins by executing proper sales and management strategies

Build and negotiate successful trades

Provide basic training as required to clients as issues are discovered or mentioned during calls

Proactively communicate and maintain excellent working relationships with Openlane users and partners

Manage and update accounts within Salesforce

Achieve monthly sales targets

Persuasively, explain to customers and prospective customers how Openlane’s service can reduce customer's costs and enhance their business

Who You Will Work With :

Reporting to the Senior Director of Buyer Experience , this role will collaborate with the Buyer Experience Specialist  team to ensure a seamless customer experience

Other key interactions with our Arbitration teams.

Must Haves :

University degree or equivalent professional experience.

4+ years in a customer-focused, industry-specific, or account management position; preferred.

Superior communication skills in both English and French , able to clearly articulate ideas and concepts.

Intermediate knowledge of Google Suite products.

Demonstrable knowledge of CRM tools; Salesforce and Pipedrive are strongly preferred.

Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.

Sound like a match? Apply Now - We can't wait to hear from you!