Account Manager (GSBD)

About GroupHEALTH

At GroupHEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision : to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.

Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.

About the Role

GroupHEALTH is looking for a passionate and client-focused Account Manager to join our team. In this role, you'll take ownership of a diverse block of small to large client accounts, acting as a strategic advisor and trusted partner. You'll lead the full client relationship lifecycle—collaborating with internal teams to ensure exceptional service delivery—while mentoring and supporting our Benefit Specialists.

This is a remote position open to candidates anywhere in Canada.

What to Expect in Your First 3 Months :

First 90 Days

• Learn specific accounts and have a good understanding of them
• Full understanding on virtual carrier administrative guidelines within 3 months
• Leadership – a mentor for co-workers while building and supporting teamwork
• Identify a raving fan of your WOW! service
• Solid understanding of the underwriting process for new business, alternates, and renewals
• Understands financial arrangements and financial reports for ASO accounts
• Strong understanding of the full-service model as it pertains to high touch servicing of clients and required client experience service calls
• Strong understanding of process for new group set up
• Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH

What You'll Do

As an Account Manager, you’ll play a key role in delivering exceptional service and strategic guidance to clients within the  group benefits  space. Your expertise will help clients navigate plan design, renewals, and claims, while driving strong relationships and retention. Here's how you'll make a difference :

What We're Looking For

Critical Competencies  You will succeed in this role if you are : Client Centric – You prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude. An Effective Communicator – You communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy. Able to Embrace Change – You thrive in a dynamic environment, adapt quickly, and use challenges as opportunities for growth. Organized – You plan, prioritize, and manage your time effectively to meet deadlines. A Team Player – You collaborate, value diverse perspectives, and focus on shared success. Compensation  At the time of this posting, the estimated annual base salary for this position is $75,000-$85,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education / training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join Us

Accommodation and Inclusion

GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with GroupHEALTH, we’d love to hear from you. Click Apply to submit your application.