Personal Computer Support Analyst

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title : Personal Computer Support Analyst

Job Posting Number : 2026-0007

Posting Type : Internal & External

Posting Period : Friday, January 9, 2026 at 8 : 30 a.m. to Thursday, January 15, 2026 at 4 : 30 p.m.

Department : Information Technology

Union : C.U.P.E. Local 543

Position Status : Regular Full-Time, Temporary Full-Time

Job Code : 543079

Grade / Class : 0.17

Number of Positions : 3

Rate of Pay : $37.48 - $44.12 per hour

Hours of Work per Week : 37.5 hours

Shift Work Required : No

Duties and Responsibilities :

Reporting to the Supervisor, Service Desk, this position :

• Will support the desktop computing environment across multiple locations.
• Coordinates, lifts, carries, and installs personal computers including setting up and updating operating systems
• Installs, updates, and supports hardware and software on personal computers designated for use within the Corporation
• Configures hardware and software; telephone support;
• Works on technology projects and initiatives
• Develops and implements technical solutions
• Troubleshoots standard and complex issues
• Documents technical and procedural information
• Travels to various area offices throughout the City
• Assists on the Help Desk to answer user inquiries on a rotational basis
• Required to be on call on a rotating schedule basis
• Recommends the purchase of hardware and software
• Develops and maintains an inventory of all personal computers, peripherals and software installed throughout the Corporation
• Works as a member of a team on large projects; implementing network solutions; conducting end-user training; developing documentation for end-users;
• Maintains amiable relations with the public, user departments and fellow staff; embracing and learning new technologies.
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.
• Will perform other related duties as required.

Qualifications :

Physical Demands :

NOTE :