Bilingual Customer Logistics Representative

Location : Markham, Ontario CAN L3R 0T5- Hybrid role

Duration : 12 months contract, Full-Time

Pay Rate : $ 35.89

Job Description :

• The Customer Logistics Representative (CLR) is owner of the customer relationship from an operations perspective.
• The incumbent has direct responsibility for delivering outstanding customer experience to an assigned portfolio of accounts within a territory.
• The incumbent handles both the execution of tactical processes such as customer order intake, order management, order follow-up and troubleshooting, as well as critical initiatives using business analytics to influence customer collaboration.
• The CLR will also engage with internal partners to provide resolution to customer complaints.
• The CLR will monitor key performance indicators (KPI’s) to track progress of the efficiencies and value‑added services offered to the customers.
• This role also involves extensive collaboration with multiple business partners including Distribution, Transportation, Sales and Marketing, and Planning. CLS strives to strengthen customer trust by providing enterprise customer & logistics services that improve the customer experience while ensuring a safe and compliant supply chain.

Responsibilities

1. Value Add : Through the tactical operations the Customer Logistics Representative will seek to deliver value to our customers. The CLR’s main objective is to build and maintain a strong and positive relationship with their assigned customers. The CLR actively seeks to build further collaboration with existing customers to achieve :

2. Tactical

3. Process & Projects, Data and Analysis

Experience

Skills

Education

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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