Intermediate Network Engineer

WE'RE HIRING!

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.

This is an OUTSTANDING opportunity for the junior / intermediate candidate that wants to work in one of the most advanced data centers in the world working on the latest and greatest equipment and features in THE top networking equipment company in the world! You will get training from extremely experienced network engineers as you work on leading edge networking equipment. It really is a golden opportunity to take your career several levels up. You may run into people that have worked in the cloud…here, you will BUILD the cloud! Wickedly Cool!

Your next chapter starts here.

In this role, you will :

Install and configure latest and greatest data center networking and compute equipment

Troubleshoot technical issues with experts in the field

Provide 2nd and 3rd Tier consultation / troubleshooting to debug broad, complex, unique network topologies with mixed media protocols to customers switching / routing products, SD-Access / Catalyst Center, SDWAN, etc.

You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues, as well as manage a case load of criticality issues.

You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.

You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.

Provide systems / product training to customers, and contribute towards building a knowledge base for customer support and internal partners

Interacts across other High Touch Technical Services teams and development teams at peer level.

You lead problem resolution efforts with internal stakeholders, including : HTOM, HTE, TAC and product engineering.

• Eligible to obtain a Secret Security Clearance
• Fluent in English and French, both written and spoken
• Live in Ottawa, Canada or willing to relocate
• 1-5 years of networking experience and strong troubleshooting skills
• Knowledge of Network and related technology. In-depth experience configuring and supporting network protocols like IPv4 / v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.
• Must have knowledge of Strong knowledge of Cisco Routers like ISR2900 / 3900 / 4400, 7200, 7600, ASR1K / 9k, CRS and Switches like Cisco 2900, 3600. 3750,3650, 3850, 4500 & 6500 series
• Strong knowledge of layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels, etc.
• Very good understanding and experience on Linux / Unix (Ubuntu / RHEL / CentOS).
• Strong communication skills - facilitation / conflict management

Desired skills :

High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.

We support an accessible recruitment process and are happy to provide accommodation upon request.

Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.