International Operations Specialist

Job Description

Job Description

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.

Rock-it Cargo, a division of The Rock-It Company, brings iconic moments to the world. We’re proud to enable the world's moments in live events across live touring, sports & broadcasting, film & tv and experiential events. Rock-it Cargo operates seamlessly around the globe, bringing life-changing experiences to millions of people every year.

The International Operations Specialist plays an integral role in developing and executing an overall logistics strategy to meet the diverse needs of member sport organizations, and partners. Coordinates and manages the end-to-end import / export processes, ensuring timely movement of a client’s goods across different countries and regions, while providing exceptional customer service in promptly and professionally addressing client inquires and concerns. Manages relationships with international carriers, negotiates rates and secures optimal shipping options for clients. Collaborates with various departments, including finance and customer service, to ensure seamless operations.

Location : Toronto or Vancouver

Job Type : Hybrid with periodic local and international travel.

Work Schedule : Schedule fluctuates based on workloads. Rotation of on-call weekend responsibilities.

Key Responsibilities :

• Major Project / Sporting Event Project Planning, Execution and Management
• Arranges domestic and international import / export shipments via air, trucking and ocean.
• Builds and maintains strong relationships with smaller ad hoc clients and larger assigned accounts to provide superior logistics service and develop client loyalty for long-term business.
• Communicates and collaborates with project stakeholders, clients and vendors to understand their shipping requirements and provide tailored solutions.
• Prepares and processes the necessary documents and paperwork for the import and export of goods, such as commercial invoices, packing lists, certificates of origin, and customs declarations.
• Coordinates with customs authorities to ensure compliance with import / export regulations and documentation. Experience with CARM would be benefit.
• Proactively identifies cost-saving opportunities and efficiency improvements in import / export processes; stays informed on international trade regulations changes and industry trends.
• Resolves any customs clearance or transportation issues during the international shipping process, such as delays, damages, losses, or disputes to maintain the integrity of the supply chain.
• Evaluates and optimizes the efficiency, quality, and cost-effectiveness of the international shipping process, as well as identifying and implementing improvement opportunities.
• Manage daily activities, associated trackers, while optimizing delivery scheduling and plan, and organizing and supervising on-site labor force.
• Monitors, measures, manages and reports on event / project performance

Qualifications :

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You :

A growing logistics platform within the entertainment and luxury import / export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact . Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.