Case Worker

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The Residential Caseworker renders direct casework and conducts assigned group work to assist clients within The Salvation Army- Crossroads Residential Services Bethany Home policies and program.

ACCOUNTABILITIES:
1. Casework Accountabilities & Client support
Under the direction of the Program Coordinator works with clients in developing and following case plan goals in collaboration and consultation with their MSS Social Workers.
Develop a realistic and well-documented case plan with the clients focusing mostly on education and housing barriers utilizing SMART goals safety plans and community referrals and supports.
Builds relationships with the MSS Social Workers assigned to the youth at Bethany Home including regular weekly case conference meetings. This work includes among others:

advocating and being a liaison for clients developing recommendations regarding placement options to MSS Social Workers etc.
Run risk assessments with the clients and work with other specialized staff in addressing issues due to behavioural matters and clients barriers to future placement options.
Attempts to meet with clients in the first 72 hours after they are admitted into the home to assess immediate barriers and needs and develop a safety stabilization plan.
Orientates clients with the house rules and regulations as needed.
Completes discharge processes when clients are discharged from Bethany Home (discharge form exit survey follow-up plan) as needed.
Casework duties including analysis of data formulation of stabilization plans and supports (in consistency with The Salvation Army - Crossroads Residential Services Bethany Home policies) identifying barriers and supporting clients to achieve safe realistic and reasonable goals provision of ongoing support and community referrals interpersonal conflict resolution advocacy services among others.
Builds and maintains a therapeutic environment with youth. Confront in a therapeutic manner if necessary to de-escalate tensions and resolve conflict. Document observances of the clients along with actions taken by the Caseworker.
Ensures the psychological needs of residents are being met through programming individual counselling etc.
Attends and facilitates case conferences with the MSS and Program Coordinator.
May support clients with appointments (medical counselling etc.).
Provides statistical and evaluative information to management and funders.
Supports the efforts made to meet the clients spiritual needs and cultural practice by working with the Spiritual Care team.
Maintains an active interest in all phases of the residential program and suggests improvements to the same.

2. Case Management
Provides responsible case management services for all program participants (clients in their caseload).
Meets and interviews clients to complete intakes develop case plans and establish goals monitor progress and provide ongoing support.
Conducts individual counselling sessions keeping records as to the nature of each session. Make self-available to other clients as required.
Records and maintains case plan documentation. All documentation should provide objective information including behaviour attitude and concerns regarding all activities events and interactions.
Conducts regular wellness checks building appropriate relationships with clients and securing their holistic care.
Monitors the environment and clients to ensure safety and security.
Responds to day-to-day urgent needs of clients when available.

3. Communication & Reporting
Maintains accurate comprehensive legible and current client file records.
Maintains confidentiality and keeps accurate statistical records (SAMIS).

Presents to the Program Coordinator or designate when required a written or oral report on the stabilization plan and progress of each assigned client.
Promptly reports and follow up with incident reports in accordance with policy.
Contacts other social service agencies on behalf of the client and based on their case plan goals including liaison with other non-profit organizations.
Identifies and reports maintenance needs and safety concerns to the maintenance staff.

4. Other Duties
Practices The Salvation Army professional code of ethics and communicates and cooperates with all co-workers partners and clients respectfully openly and honestly maintaining confidentiality at all times.
Required to work in cooperation with other staff members in job-related areas and treat all clients staff and members of the public with respect dignity and confidentiality.
Dress in a manner that is professional and presentable with respect to the employment position Adhere to standards consistent with the values and philosophy of Crossroads Residential Services and The Salvation Army.
Participates fully and constructively in staff meetings and service training.
Engages in formal evaluation sessions with the direct supervisor after the probation period and annually thereafter.
Reads and follows the Policy & Procedures Manual and the Employee Handbook.
Represents the organization in a professional manner.
Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.
Works in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
Participates in regular supervision and performance reviews/evaluations as required.
Other work-related duties as assigned by the Program Coordinator or designate.

CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils: None
Internal: Program Coordinator clients other staff
External: Ministry of Child and Family Services

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:
Reports directly to: Program Coordinator or designate.
No direct reports.

FINANCIAL AND MATERIALS MANAGEMENT:
Uses or maintains organization assets in accordance with established guidelines.
Does not process any financial transactions with no budget responsibilities.

WORKING CONDITIONS:
Weekend and evening work may be required.
The incumbents work environment is typically in an office or work site within residential settings.

The incumbent will work under the following disagreeable conditions:
o Exposure to dirt bodily fluids bodily waste
o Exposure to drugs and alcohol
o Noise
o Dealing with angry and abusive people
o Verbal abuse
o Odours
The incumbent may be exposed to the risk of moderate injury or illness due to:
o Physical attacks by others (i.e. being attacked by a client/resident)
o Exposure to infectious diseases
o Exposure to toxic chemicals
o Sharp Objects (i.e. needle sticks)
o Other dangerous situations
For this position <25% travel required.

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education Qualifications and Certifications:
Completion of a formal post-secondary/college program of two academic years in Social Services Human Services or any other relevant fields
Certification in Mental Health & Addictions would be an asset
A different combination of education and experience might be considered
CPR First Aid (()Non-Violent Crisis Intervention certificate or willingness to obtain
Therapeutic Crisis Intervention (TCI) Certificate - training will be provided if necessary
Current Drivers licence and driving abstract
Criminal Record Check including Vulnerable Sector

Experience and Skilled Knowledge Requirements
A minimum of two years of prior related experience including housing sector casework support experience or frontline experience in a social service environment.
Experience on how to work with people from diverse backgrounds and enjoy assisting others to solve problems.
Have a solid understanding of issues facing persons experiencing a housing crisis various social issues pertaining to homelessness and its impact on the families served.
Have knowledge and a solid understanding of the Mental Health and Addiction supports systems available to youth in the region.
Conflict resolution and mediation skills are an asset.

Skills and Capabilities:
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Strong understanding of professional boundaries when working with a vulnerable population.
Patience and ability to deescalate situations.

Ability to coach and provide constructive feedback.
Ability to problem solve and make independent decisions within an established framework while understanding the impact decisions will have on programming as well as programs around them.
Ability and willingness to respect promote and support the mission vision and values of TSA
and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
Attention to detail problem-solving and analytical skills.
Strong interpersonal motivational leadership and organizational skills.
Attentive listening skills for the purpose of coaching and conflict resolution.
Demonstrates effective interpersonal and communication skills.
Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals resolve problems and make decisions that enhance organizational effectiveness.
Demonstrated ability to take initiative be reliable and operate in an environment of accountability.
Proficient in Microsoft 365 computer programs.
Understands the dynamics of residents behaviour with the ability to assess their needs and risks.
Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.
Maintain and promote a positive image of The Salvation Army by providing a high calibre of services and dealing with others in a courteous and professional manner.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.