user support technician

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge

• Enterprise resource planning (ERP) software
• Microsoft Dynamics NAV

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Pension plan
• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week