Job Description
Job Description
We are seeking our next great team member to join our Service Department as an Automotive Service Advisor.
You are the liaison between the customer and automobile service technicians. You will work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.
Job Duties
- Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
- Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
- Maintain customer rapport by explaining estimates and expected return of vehicle
- Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have
- Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair
Ideal Requirements
Previous automotive service or sales experience is preferredExceptional customer service skills and a customer centric approach to serviceAbility to develop relationships to ensure customer loyaltySuperior communication skills including the ability to listen and understand customer needsStrong teamwork skills and the ability to thrive in a collaborative environmentProven time management and organizational skills with the ability to manage multiple demandsHigh attention to detail and comfort in using technology for most day-to-day functionsValid Driver's LicenseWho we are and what to expect :
Competitive compensation plan and industry leading benefitsOpportunity for advancement within the organization via training and continuous improvementSupport from management and other team members to help you succeed.A family atmosphere where you are valued and recognized for your contributionsGroupwide employee pricing perks and travel rewardsGo to our website to see more about our company and the many reasons why you will want to work for us!
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!