Customer Service Representative

Job Purpose and Impact

The Customer Service Representative I will support a moderate scale of customer service activities for a single site this role you will contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast as well as other databases related to shipments and inventory management.
• Inform customers about order status invoices contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision while escalating more complex issues to appropriate staff.

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Qualifications

Minimum Qualifications

• Bachelors degree in a related field or equivalent experience

Preferred Qualifications

• Education in the agricultural industry

Position Details

Location: Vegreville Alberta; Relocation assistance is not provided for this role
Schedule is typically 8:00am - 5:00pm with overtime during busy season
The business will not sponsor applicants for work visas for this position

At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: to learn more (subject to certain collective bargaining agreements for Union positions)