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Senior Manager Community Services Operations
Senior Manager Community Services OperationsMuslim Food Bank and Community Services • Surrey, BC, Canada
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Senior Manager Community Services Operations

Senior Manager Community Services Operations

Muslim Food Bank and Community Services • Surrey, BC, Canada
Il y a 3 jours
Type de contrat
  • Temps plein
  • Temps partiel
  • Temporaire
Description de poste

The Senior Manager - Community Services Operations (ASPIRE) is responsible for the overall management of all ASPIRE and MENTAL HEALTH programs. This includes developing, implementing new initiatives.

Community Caseworker & Mental Health Programs

  • Managing the Community Caseworker & Mental Health programs, including overseeing all related staff (social workers, mental health professionals, caseworkers and administration staff), nationally
  • Implementing and managing Key Performance Indicators (KPI’s) for all operational areas
  • Outreach and managing relationships with community partners.
  • Recruitment and orientation and onboarding of new staff.

Operations Management

  • Monitor and evaluate the performance, skills and abilities of staff and provide appropriate written and verbal feedback, coaching and recommendations for improvement when appropriate
  • Ensure the execution of all caseworker training other ASPIRE workshops. This includes scheduling, admin and facilitation.
  • Ensure the promotion, recruitment, interview and selection a diverse pool of volunteers for training programs.
  • Ensure service quality.
  • Maintaining strong relationships with non profit and community organisations
  • Other management duties as required.
  • COMPETENCIES & SKILLS REQUIRED :

    The ideal candidate will have :

  • Post-secondary education (degree) in Management or a related field like Social Sciences, Social Work, Counselling or Administration.
  • At least 3 years management and leadership experience
  • Broad understanding of management issues relating to mental health
  • Experience in or working knowledge of case management.
  • Demonstrate good decision making.
  • Has a deep knowledge of muslim religious culture, while respecting the various differences of nationalistic cultural practice & languages.
  • Conflict resolution skills.
  • Experience in program management and service delivery.
  • Strong understanding and appreciation of cultural sensitivity in the context of social services delivery.
  • Working knowledge of Microsoft suite (Excel and Word)
  • Experience in Not-for-Profit an advantage.
  • Established strong relationships with non profit and community organisations
  • A combination of training, education and experience may be considered .

    ADDITIONAL REQUIREMENT :

  • This is an in-person position based in Surrey
  • Clean Criminal Record Check (Vulnerable Sector)
  • Job Types : Full-time or Part-time

    Salary : based on relevant experience

    Benefits :

  • Extended health care
  • Flexible work schedule
  • This is a 12-month Contract with aim to become full-time.

    Apply Now!

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    Senior Manager Community Services Operations • Surrey, BC, Canada

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