Business Analyst

PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believes that better software leads to a better world.We are committed to building strong communities - PLATO trains and employs members of First Nations, Metis, and Inuit communities across the country and strives to build a network of 1000 Indigenous software testers across Canada. PLATO has offices on or near Indigenous communities across Canada, in Fredericton, Sault Ste Marie, Ottawa / Gatineau, Regina, Prince Albert, Calgary, and Vancouver.We are seeking a detail-oriented and experienced Business Analyst to join our dynamic team. The Business Analyst will play a crucial role in analyzing and defining IT requirements and ensuring that technology solutions meet the needs of the business. The ideal candidate will have a strong technical background combined with excellent analytical and communication skills.ResponsibilitiesCollaborate with stakeholders to understand business goals and translate them into technical requirements.Conduct detailed analysis of current systems, processes, and workflows to identify areas for improvement.Develop functional specifications (FRD), user stories & personas, process maps and Requirement Traceability Matrix (RTM) for IT projects, ensuring alignment with business objectives.Facilitate meetings and workshops with business stakeholders and IT teams to gather and prioritize requirements.Work closely with development and QA teams to ensure accurate and timely implementation of solutions.Perform gap analysis and provide post-implementation support.Support project managers in project planning, monitoring progress, and ensuring delivery within scope and timelines.Assist in user acceptance testing and coordinate rollout of new systems and enhancements.Active participate in continuous improvement initiatives.QualificationsBachelor's degree in Information Technology, Computer Science, Business Administration, or related field.Proven experience (5+) as Business Analyst or similar role in client projects in technology.Strong understanding of software development lifecycle (SDLC) and Agile methodologies.Excellent analytical and problem-solving skills.Ability to communicate effectively with technical and non-technical stakeholders.Experience with business process modeling tools and techniques.Experience working with government would be preferred.Excellent client facing communication skills both verbal and written.Familiarity with enterprise software solutions and IT infrastructure.Ability to work independently and as part of a team.Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Visio), Jira, Trello, Miro, DevOps etc.Relevant certifications like - CBAP, PMI-PBA are preferred.Strong interpersonal skills including the ability to develop and maintain positive working relationships with internal and external stakeholders.Excellent client facing communication skills both verbal and writtenAbility to work independently and as part of a team.Highly organized, adaptive to change, strong inclination to continuous learning.Believes in coaching and mentoring team members wherever needed.SkillsAnalysis, Planning, Plato, Stakeholders, TestingArrayAbout PLATOWho We ArePLATO is a software testing and technology services company trusted by clients around the world.In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.Other InformationAt PLATO, we encourage our employees' personal career growth. We have plans in place to make sure that each employee is connected with a people manager to help guide them through their professional development, offer e-learning classes, and give our employees the opportunity to pursue software certifications for cutting-edge technologies.PLATO respectfully acknowledges that our offices are located on treaty territories, unceded First Nations and Inuit territories, and part of Métis homelands. We honour their long history of welcoming many Nations to the beautiful Turtle Island and we actively work towards reconciliation between Métis, Inuit, and First Nation peoples and non-Indigenous people on this Land.We contribute to proactive employment practices to promote inclusivity and diversity to those especially marginalized populations such as women, persons with disabilities, members of visible minorities, First Nations, Métis, and Inuit peoples, and all other groups protected under the Human Rights Code.We are committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require accommodation during any aspect of the recruitment process and we will work with you to address your needs.