Spa Coordinator/Attendant

Spa Coordinator/Attendant

Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Ancient Cedars Spa is our haven of relaxation and well-being. Our outstanding Spa team has garnered a reputation of service excellence which has been internationally recognized and awarded. As a small and dedicated team, every role is integral to creating the extraordinary experience of the Ancient Cedars Spa.

This position will work part time as a Spa Coordinator and part time as a Spa Attendant.

As a Spa Coordinator/Attendant you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Greet guests immediately as they arrive in Ancient Cedars Spa.
• Stock and set up treatment rooms appropriately with clean linen.
• Answer the telephone and complete treatment bookings.
• Set up Men’s and Ladies Lounges, including, but not limited to, individual locker set up for guests and replenishment of supplies/amenities.
• Clean all spa areas including, but not limited to, the spa lounge, reception area and hallway, all treatment rooms, steam room and spa patio.
• Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available.
• Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory.
• Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa.
• Participate in Retail programs, training and meetings.
• Complete assigned administrative duties.
• Be proficient in the opening and closing duties of the spa.
• Transport all clean linen from the Laundry Room to the Ancient Cedars Spa.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Excellent interpersonal and verbal communication skills.
• Knowledge of Housekeeping and Laundry procedures, an asset.
• Physical ability to transport large bags of laundry to the Laundry room.
• Previous spa product line knowledge an asset.
• Strong organizational skills, initiative thinking and ability to multitask.
• Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone.
• Previous experience of 1 year in another spa or a full service hotel, an asset.
• Working knowledge of Pro-Salon, Maestro, Excel, Word, and Internet applications preferred.
• The philosophies of wellness and healing through spa experiences.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $20.00 per hour