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user support technician
user support technicianSPACEA INFOTECH • Concord, ON, CA
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user support technician

user support technician

SPACEA INFOTECH • Concord, ON, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
Description de poste
  • Work Term : Permanent
  • Work Language : English
  • Hours : 30 hours per week
  • Education : Secondary (high) school graduation certificate
  • Experience : 7 months to less than 1 year
  • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents
    • Supervision

    • 3-4 people
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Handling heavy loads
    • Physically demanding
    • Manual dexterity
    • Attention to detail
    • Ability to distinguish between colours
    • Sound discrimination
    • Sitting
    • Combination of sitting, standing, walking
    • Personal suitability

    • Accurate
    • Efficient interpersonal skills
    • Excellent oral communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Honesty
    • Employment terms options

    • Early morning
    • Employment terms options

    • Evening
    • Morning
    • Day
    • Health benefits

    • Health care plan
    • Other benefits

    • Other benefits
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    User Support Technician • Concord, ON, CA

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