Talent.com
Desktop Support Manager (Senior Field Services Manager)
Desktop Support Manager (Senior Field Services Manager)NTT DATA Services • Prince George, BC, CA
Les candidatures ne sont plus acceptées
Desktop Support Manager (Senior Field Services Manager)

Desktop Support Manager (Senior Field Services Manager)

NTT DATA Services • Prince George, BC, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Req ID :   344464

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Manager (Senior Field Services Manager) to join our team in Prince George, British Columbia (CA-BC), Canada (CA).

We are currently seeking a  Field Tech Senior Manager to join our team in Prince George, BC .

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Field Services Manager to join our team. This position will have the opportunity to work at the client site as well as from home / remotely within Prince George, British Columbia, Canada. This position will work in collaboration with BC’s Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.

Purpose of Position

  • Provides direct supervision to a large team of technical support specialists
  • Work is guided by   operational and project objectives.
  • Sets and communicates clear expectations for work outcomes and manages performance.

Key Areas of Responsibilities

  • Manages a larger field services team and / or a supplier relationship.
  • Responsible for ensuring that SLAs are met in their area of responsibility.
  • Manages the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboarding
  • Manage team and individual goals and performance including performance coaching.
  • Develop and mentor staff through open communication, training, and development opportunities.
  • Works within general policies and management guidance, independently determining approach to managing daily operations.
  • Ensures that team members are improving performance and service. Use information gathered at client and staff meetings to target areas of improvement.
  • Receives feedback from the customers and reports it to the client delivery executive.  Providing details regarding whether the clients’ expectations have been met or not.
  • Assists in escalation management of issues raised in the field.
  • Supports leadership team in business process improvements.
  • Qualifications

  • Minimum 8-10 years’ experience with desktop / software support & hardware (break / fix).
  • Has managed a team consisting of 10+ team members.
  • Minimum 5 years managerial / leadership experience.
  • Practical knowledge of ITIL is required.  ITIL v4.0 certification is preferred.
  • A team player; someone comfortable working in a highly collaborative, team-oriented culture.
  • Demonstrated strong leadership of personnel and of business objectives.
  • Advanced verbal and written communication skills.
  • Ability to prioritize work and operate under tight deadlines.
  • Attentive to detail and ability to always follow through to completion
  • Physical Requirements / Working Conditions

  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Travel will be required as business dictates.
  • Must have Driver’s license and reliable personal transportation.
  • Salary range - 100-105K (CAD)

    #LI-NorthAmerica

    About NTT DATA

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

    Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https : / / us.nttdata.com / en / contact-us .

    NTT DATA endeavors to make https : / / us.nttdata.com  accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

    Salary range - 100-105K (CAD)

    #LI-NorthAmerica

    Créer une alerte emploi pour cette recherche

    Desktop Support Manager Senior Field Services Manager • Prince George, BC, CA

    Offres similaires
    Desktop Support Manager (Senior Field Services Manager)

    Desktop Support Manager (Senior Field Services Manager)

    NTT DATA • Prince George, British Columbia, Canada
    Temps plein
    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Service Technician

    Service Technician

    Peterbilt Pacific • Prince George, BC, Canada
    Temps plein
    The Service Technician is responsible for inspecting, diagnosing, repairing and servicing mechanical and electrical systems and components of commercial transport trucks. At Peterbilt Pacific, we ai...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Shop Manager

    Shop Manager

    IDL Projects Inc • Prince George, BC, Canada
    Temps plein
    Canadian construction company delivering heavy civil, industrial, commercial, and infrastructure projects across Canada and Internationally. For over two decades, we’ve built our reputation on...Voir plus
    Dernière mise à jour : il y a 28 jours • Offre sponsorisée
    Field Service Leader ( Gas Utility) - Prince George

    Field Service Leader ( Gas Utility) - Prince George

    TAPP Workforce Solutions Inc. • Prince George, BC, Canada
    Temps plein
    Job Title : Field Service Leader (Gas Utility).Requirment : Class B license for gas fitting valid in British Columbia.Salary : $90,000 to $115,000 / Annum. We are seeking experienced and motivated Fiel...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Maintenance Team Lead - Administration

    Maintenance Team Lead - Administration

    Prince George Native Friendship Center • Prince George, BC, Canada
    Temps plein
    The Prince George Native Friendship Centre (PGNFC) delivers programs and services through a lens of reconciliation, as we have been doing since the inception of the PGNFC for the past 50+ years.A k...Voir plus
    Dernière mise à jour : il y a 2 jours • Offre sponsorisée
    Senior Forest Technician

    Senior Forest Technician

    Forsite Consultants Ltd • Prince George, BC, Canada
    Temps plein +1
    Job Opportunity : Senior Forest Technician.Employee type : Full time, Permanent.Come Grow with Us! Forsite is actively looking for a Senior Forest Technician based out of Prince George.With 11 locati...Voir plus
    Dernière mise à jour : il y a 4 jours • Offre sponsorisée
    Field Tech - Boot Camp

    Field Tech - Boot Camp

    RESA Canada, Inc • Prince George, BC, Canada
    Temps plein
    The Field Tech is an entry-level position for individuals seeking to gain hands-on experience in power transmission and distribution. This role involves the inspection, testing, troubleshooting, and...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    General Manager

    General Manager

    The Canadian Brewhouse • Prince George, Regional District of Fraser-Fort George, Canada
    Temps plein
    Our team is filled with people who are passionate about providing an above and beyond experience for guests.The goal is to enhance and preserve The Canadian Brewhouse’s reputation with quality cust...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Intermediate / Senior Field Tech

    Intermediate / Senior Field Tech

    RESA Canada, Inc • Prince George, BC, Canada
    Temps plein
    Primary responsibility will be to perform trouble shooting, electrical / fluid testing, repairs and fluid services of transformers, rectifiers, regulators and high voltage components.This is specif...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    General Manager | $120K to $140K

    General Manager | $120K to $140K

    Fuze HR Solutions Inc. • Prince George, BC, Canada
    Temps plein
    We’re looking for an energetic, forwardthinking General Manager to take the lead at our industrial reprocessing facility in Prince George! Reporting to the Regional General Manager, this role...Voir plus
    Dernière mise à jour : il y a 11 jours • Offre sponsorisée
    General Manager - Up to $80K + Bonus!

    General Manager - Up to $80K + Bonus!

    Gecko Hospitality • Prince George, BC, Canada
    Temps plein
    Inspire Teams | Drive Excellence | Lead with Vision.We’re seeking a passionate and experienced.This is a high-impact leadership role for someone who thrives in a fast-paced, guest-focused env...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Desktop Support Manager (Senior Field Services Manager)

    Desktop Support Manager (Senior Field Services Manager)

    NTT DATA, Inc. • Prince George
    Temps plein
    Desktop Support Manager (Senior Field Services Manager).Prince George, Prince Edward Island, Canada.NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow wit...Voir plus
    Dernière mise à jour : il y a 17 jours • Offre sponsorisée
    Service Manager

    Service Manager

    Wajax Limited • Prince George, BC, Canada
    Temps plein
    The Service Manager will be responsible for the preparation of service / repair estimates, assisting with larger scale mining project quotes, the scheduling and coordination of service work (in house...Voir plus
    Dernière mise à jour : il y a 1 jour • Offre sponsorisée
    Field Service Representative Lead (Gas Utilities) - Prince George

    Field Service Representative Lead (Gas Utilities) - Prince George

    TAPP Workforce Solutions Inc. • Prince George, BC, Canada
    Temps plein
    Field Service Technician Lead (Class B Gas Ticket Required).We are currently seeking a skilled and motivated.This leadership-focused role requires a. The ideal candidate will possess strong technica...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    General Manager, Refinery - Renewables - Prince George, BC

    General Manager, Refinery - Renewables - Prince George, BC

    Avanti Software Inc. • Prince George, Regional District of Fraser-Fort George, Canada
    Temps plein
    Gereral Manager, Refinery - Renewables - Prince George, BC.Tidewater Midstream and Infrastructure Ltd.North American natural gas, natural gas liquids and crude oil, refined product, and renewable s...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Hotel General Manager — Lead Growth & Guest Experience

    Hotel General Manager — Lead Growth & Guest Experience

    Coast Hotels • Prince George, Regional District of Fraser-Fort George, Canada
    Temps plein
    A leading hospitality brand is seeking a full-time General Manager for its Prince George location.This role involves overseeing all hotel operations, formulating and executing strategic goals, mana...Voir plus
    Dernière mise à jour : il y a 22 heures • Offre sponsorisée • Nouvelle offre
    Automation Specialist

    Automation Specialist

    Westburne • Prince George, BC, Canada
    Temps plein
    Westburne, a division of Rexel Canada Electrical Inc.Westburne is currently seeking an Automation Sales Specialist responsible for Automation Services to support the geographical territory of Briti...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Timber Cruiser

    Timber Cruiser

    Forsite Consultants Ltd • Prince George, BC, Canada
    Temps plein +1
    Job Opportunity : Timber Cruiser.Employment Type : Full time, Permanent.Come Grow with Us! Forsite is hiring for a Timber Cruiser based out of Prince George, BC. Incorporated in 1987, and as part of th...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée