Bilingual Customer Service Representative

Are you a customer-centric professional with a passion for the financial services industry? We are seeking a dedicated Bilingual Customer Service Representative to join our client's growing team in Western Canada. As a global leader in talent solutions, Randstad is proud to partner with organizations that value diversity, excellence, and innovation. This is a 100% remote opportunity tailored for a Bilingual Customer Service Representative who excels in a fast-paced environment and is committed to delivering a transparent, empowering property financing experience.

In this role, you will act as a frontline expert and brand ambassador, managing diverse communication streams to ensure every customer receives the high-quality support they deserve. As a Bilingual Customer Service Representative in the sales & marketing category, you will play a pivotal role in modernizing the mortgage industry. You will handle inbound inquiries, guide clients through digital portals, and ensure the integrity of financial data with a "service-first" mindset. Our recruiters are experts in their fields and are eager to connect you with this permanent position that offers a competitive salary of $50,000 to $52,000 and a premium benefits package.

Advantages
• Competitive annual salary of $50,000 - $52,000 with growth opportunities in the sales & marketing field.
• Generous time-off policy, including 4 weeks of vacation per year.
• Premium benefits plan fully paid by the employer, including top-class insurance and unlimited telemedicine.
• Annual health and wellness budget to support your professional and personal well-being.
• Access to an exclusive employee mortgage program with preferred low rates.
• 100% remote work flexibility, allowing for a healthy work-life balance from your home in Western Canada.

Responsibilities
• Cultivate positive relationships by providing clear, helpful, and professional support for every customer inquiry in English and French.
• Protect client confidentiality by diligently following identity verification steps and privacy guidelines.
• Learn and apply mortgage product knowledge to process account updates and transactions within established timelines.
• Maintain high standards of data integrity by recording comprehensive, professional notes within each customer file.
• Introduce customers to the benefits of the online portal, assisting with registration and basic troubleshooting.
• Contribute to team-wide success through reliable schedule adherence and seamless hand-offs to specialized departments.
• Manage a high volume of inbound calls and digital messages while maintaining low hold times.
• Act as the operational engine for the customer service, tax, and default teams by resolving technical requests.
• Issue welcome letters and ingestion notes to ensure a seamless "Day 1" experience for new clients.
• Execute custom account requests, such as payment frequency updates and bank information changes, with precision.

Qualifications
• Minimum of one (1) year of experience in residential mortgage administration, financial services, or a call center environment.
• Proven track record of success in a sales & marketing or customer-facing role.
• Must be located in Western Canada (British Columbia, Alberta, Saskatchewan, or Manitoba).
• Ability to work 35-40 hours per week during standard business hours.
• Reliable high-speed internet connection and a dedicated home office space.
• Post-secondary education in business, finance, or a related field is considered a strong asset.

Summary
At Randstad, we are your partner for talent, helping you build a career that offers fulfillment and balance. If this Bilingual Customer Service Representative role sounds like your next great challenge, we invite you to apply today or connect with our specialized recruiters!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.