RQ10529 - Solutions Designer - CRM - Intermediate

General Skills:

• Experience in programming and analysis; Salesforce Public Sector Solutions CRM software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Experience in design, code, test, debug and document applications
  
• Experience in application design, latest design patters, deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines Salesforce Public Sector Solutions Software Development Skills
  
• Knowledge and experience with specific Salesforce Public Sector Solutions and anticipated future releases high availability solution design and implementation
  
• Knowledge and experience with specific Salesforce Public Sector Solutions enterprise architecture methodologies, design standards and tools
  
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  
• Ability to provide post-implementation support and resolve any post-implementation technical issues
  
• Experience conducting design walkthrough sessions with project team
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to provide user and system documentation as required
  

Desirable Skills:

• Experience with building Salesforce solutions based on user stories and low level designs
  
• Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code
  
• Strong experience delivering products in Agile/Scrum mode.
  
• Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform
  
• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
  
• Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
  
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
  
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
  
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
  
• Experience with deployment tools such as GitLab, Jenkins, etc.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
  
• Certified Salesforce Platform Developer I or equivalent experience
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Skill Set Requirements:

Salesforce Experience:

• More than 4 years experience (including recent experience) solutioning and hands-on configuring in Salesforce
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Design, Analysis, Development and Configuration:

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
  
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
  
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
  
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
  
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
  
• Experience conducting diagnostics and determining methods to help incident management
  
• Experience implementing AODA compliant solutions
  

Communication and Documentation:

• Excellent analytical, problem solving and decision-making skills
  
• Excellent communication skills, both written and verbal
  
• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
  
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
  
• Experience documenting processes and technical designs and updating build books
  
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
  
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
  

Agile Experience:

• Experience with Agile scrum methodologies
  
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
  
• Thorough understanding of SDLC, specifically DEV processes in agile development environments
  

Public Sector Experience

• Previous experience working in Government or Public Sector organizations