technical support specialist – information technology (IT)
1995003 Ontario Inc.Scarborough, ON, CAIl y a 14 jours
Salaire
28.85 CAD par heureType de contrat
- Permanent
- Temps plein
Description de posteEducation : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience : 1 year to less than 2 years
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Work Term : Permanent
- Work Language : English
- Hours : 32 to 40 hours per week