Technical Support Representative

Exciting Career Opportunity atRFNOW Technical Support Representative

Location : Remote or Virden MB

Employment Type : Full-time

Are you a tech-savvy problemsolver who enjoys helping people RFNOW is looking for a Technical SupportRepresentative to join our team! this role offers the chance to provideexpert assistance to our valued internet subscribers and make a real impactevery day.

What Youll Do :

• Respond to customer inquiries via phone email and chat about internet connectivity problems.
• Diagnose and troubleshoot a wide range of technical issues related to internet service including network configuration modem / router setup and Wi-Fi connectivity.
• Walk customers through step-by-step solutions to resolve their internet-related problems.
• Configure and troubleshoot email clients and assist with email-related issues.
• Perform remote diagnostics and repairs on customer equipment when possible.
• Send complex technical issues to our internal teams for backup.
• Maintain accurate records of customer interactions and technical solutions in our ticketing system.
• Stay up to date with the latest internet technologies and ISP services.
• Provide information about ISP products and services to customers.

What You Bring :

Preferred Qualifications :

Join a team that valuesinnovation customer service excellence and continuous learning. At RFNOWevery connection mattersespecially the ones we make with our customers and ourteam.

Why Join RFNOW

If interestedplease visit the careers page of our website at

Inc. is an equal-opportunityemployer. We welcome applications from people from all backgrounds andcapabilities. Applicants are welcome to request necessary accommodationsthroughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successfuldynamic organization with opportunities to grow and specialize in a number ofareas within the field of technology and construction including broadbandwireless communication fibre optics network architecture / maintenance directionaldrilling cable plowing line locating tower building residential andcommercial service connections and heavy equipment operation and more at

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Required Experience :

Unclear Seniority

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Experience : years

Vacancy : 1

Hourly Salary Salary : 21 - 24