Service Advisor (Product Support)

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

We are currently looking for Service Advisor to join our Technical Service team.

The position will require a high level of customer service and mechanical aptitude with a ‘can do’ attitude to resolving challenges and overcome obstacles. Our ideal candidate will possess exceptional communication, ability to trouble shoot technical issues over the phone and self management skills and be able to build impeccable rapport with our service center community.

Requirements

What is the day in the life of a Technical Advisor

• Field incoming calls from end users and service centers, provide technical assistance, trouble shooting, and deal with warranty claims and replacements.
• Assist predominantly via phone or email. Examples of calls could be : start up procedures on our machines, trouble shooting possible issues, additional parts identification, dealer location, and service center location
• Identify new service center locations that could be added to our offering.
• Building relationships with our service centers to strengthen our partnerships with them
• Participate in Service Schools with our dealer and service center network as conducted
• Help create training bulletins and resources for self help guides and troubleshooting

What we are looking for in a successful candidate :

Benefits

Why work at BE?

We thank all applicants; however, only those considered qualified will be contacted for an interview.