Client Relationship Manager

Client Relationship Manager ( Logistics )

Client Relationship Manager ( Logistics )

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ILCO TRANSIT is a transportation and logistics company. We pride ourselves in delivering elite, excellent customer service while creating seamless transportation solutions for our clients.

We are seeking a dynamic and personable Client Relationship Manager to join our logistics and transportation team. This role involves a combination of sales, customer service, and account management skills to enhance client satisfaction, understand their needs, and drive business growth.

Duties :

• Communicate with clients to understand their needs and provide solutions
• Utilize Salesforce or similar CRM software to manage client interactions and sales processes
• Develop and implement strategies to market products or services effectively
• Engage in business development activities to acquire new clients
• Manage client accounts, ensuring satisfaction and retention
• Demonstrate leadership skills by guiding a team towards achieving sales targets
• Negotiate contracts and agreements with clients
• Analyze market trends and competitor activities to identify opportunities for growth

Skills :

• Excellent communication skills to interact effectively with clients and internal teams
• Proficiency in Salesforce or other CRM tools for managing client relationships
• Strong market knowledge to drive strategic business decisions
• Experience in business development and account management
• Leadership capabilities to inspire and motivate team members
• Negotiation skills to secure favorable deals for the company
• Ability to analyze data and market information to make informed decisions
• Proven track record in sales or client management roles

Key Responsibilities :

Client Engagement :

• Develop and maintain strong relationships with existing and potential clients.
• Schedule and conduct regular in-person meetings with clients to understand their needs, issues, and expectations.
• Act as the primary point of contact for clients, addressing their concerns and resolving any issues promptly.

Sales and Business Development :

• Identify opportunities to upsell or cross-sell logistics services to clients.
• Present and promote company services to potential clients, highlighting the benefits and value propositions.
• Achieve sales targets and contribute to the overall business growth.

Account Management :

• Monitor client accounts to ensure they receive exceptional service and support.
• Prepare and deliver client performance reports, analyzing key metrics and providing insights.
• Collaborate with internal teams to ensure client requirements are met and exceeded.

Market Analysis :

• Stay updated on industry trends, competitor activities, and market conditions.
• Provide feedback and insights to the management team to help shape business strategies.

Travel :

• Travel regularly to meet clients in person, using a company-provided vehicle.
• Attend industry events, conferences, and trade shows to network and promote the company.

Qualifications : Experience :

Experience :

• Proven experience in sales, account management, or customer service within the logistics or transportation industry.
• Demonstrated success in building and maintaining client relationships.
• Experience in the Transportation Industry

Skills :

• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Ability to analyze client needs and propose effective solutions.
• Self-motivated with a positive attitude and enthusiasm for the industry.

Other Requirements :

• Valid driver's license and willingness to travel extensively.
• Valid Passport
• Familiarity with CRM software and other sales tools.
• Ability to work independently and as part of a team.

Key Attributes :

• Personable and enthusiastic with a natural ability to build rapport.
• Strategic thinker with a client-focused approach.
• Proactive and results-driven, with a passion for delivering exceptional service.
• Excellent written, verbal, and interpersonal communication skills
• Detail oriented with strong organizational and problem-solving skills
• Capable of multi-tasking and managing duties simultaneously
• Ability to persuade, influences, and negotiate with others
• Company car
• Company events
• On-site parking

Supplemental pay types :

Commission pay

Education :

Bachelor's Degree (preferred)

Experience :

• B2B sales : 2 years (required)
• Client Relationship : 1 year (required)

Language :

This position offers competitive compensation, opportunities for career advancement, and a dynamic work environment. If you are a results-driven individual with a passion for client relations and sales, we invite you to apply for the Client Relationship Manager position.

Employment type

Employment type

Full-time

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