Senior IT Solutions Analyst (Hybrid)

As a Senior IT Solutions Analyst your role is to ensures that IT solutions are consistently implemented and fully supported for our business stakeholders. These solutions are designed to be reliable and meet business requirements. You will be responsible for understanding business requirements, present best solutions and implement them. You will also be required to communicate with stakeholders and our vendors to ensure alignment, resolve issues, optimize existing solutions, implement new solutions, or scope future enhancements. You will mentor other Solution Analysts as they develop their skills and experience. You will be required to engage at all levels of leadership as required.

What We Offer:

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid Work Model – Allows for a blend of in-office and work-from-home days
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your responsibilities:

• Leverage existing and potential relationships to facilitate solutions.
• Provide constructive and well thought out feedback within team, both horizontally and vertically within an organization.
• Delegate work to others as appropriate.
• Problem solve and troubleshoot complex hardware and/or software issues in a timely manner.
• Collaborate with stakeholders at any level (including senior leadership) to identify incident requirements, understand issues, review possible solutions and present recommendations.
• Identify the fit for purpose solution to meet requirements and to drive the optimal outcomes. Build project plans and implement new solutions or enhancements. Manage the lifecycle of technology solutions and may lead teams to implement them.
• Evaluate the approach to deal with issues, either undertaking to resolve or by escalating issues with other IT team members and vendors.
• Support less experienced Solutions Analysts by providing guidance and mentoring them.
• Adhere to all service management best practices on an individual level.
• Create and provide ongoing maintenance of support documentation as required.
• Monitor, analyze, and troublshoot most complex software applications for potential issues and keep them running reliably.
• Support application patches, upgrades, and installation when required.
• Communicate the value of a process centric approach to solving problems and taking advantage of opportunities.
• Work closely with a full range of business stakeholders to understand challenges faced that could have a portion of the solution based on technology. Research and present solutions explaining why recommendations will improve the outcome and are worth the effort to follow.
• Engage business leadership with an interest to improving efficiencies and potentially the bottom line of their business.

Your skills

• Ability to mentor junior members of the team
• Proven troubleshooting skills
• Ability to multi-task
• Able to set priorities based on business and stakeholder
• Proven time management and organizational skills
• Ability to bring existing skills and experience to any improve any business problem.
• The ability to be prepared and ask intelligent and compelling questions when in any meeting.
• Comfortable working in a team environment and able to take responsibility individually.
• A desire to improve processes. Inefficiencies bother you.
• An interest in learning about new areas of the business.
• An understanding of why processes that are fit-for-purpose are improve the outcome and are worth the effort to follow.

Your experience

• Undergraduate Degree or College diploma in related field
• Minimum of 5 Years in an application support role
• Prior experience understanding and managing the lifecycle of technology solutions.

#LI-Hybrid

Job Requirements - Work Experience

Information Technology

Job Requirements - Education

Bachelors: Information Technology