IT Operations Analyst

Role : Contractual

Contract Period : 6 Months

Work Model : Work from office(5 days)

Travel : R equired to travel every 3 months to the other office and the expenses pertaining will be reimbursed.

Scope of position :

The IT Operations Analyst reports to the IT Operations Manager. Assist the local plant and other sites within the company in setting up modifying and maintaining endpoint devices through technical support. Including but not limited to support for all PCs Macs mobile phones and various printers. Keep track of IT support request queue and aim to have a first-call resolution. Lead assist or be a member of IT projects as assigned which could include Active Directory ERP and local plant projects.

Responsibilities :

Manage IT Support for the local plant and offer remote support for other sites

Maintenance and installation of PC / MAC desktops and laptops plus printer support

Maintenance and installation of approved desktop / laptop software and other peripherals

Collaborates with global leaders and teams to follow corporate standards across all levels of plant infrastructure

Ensure implementation of global practices and standards

Perform on-site installation of equipment based on requests. Provide on-site as well as phone support based on business requests

Work within Active Directory modifying and creating user accounts

Troubleshoots IT hardware software and basic network issues at various sites

Configure and deploy IT hardware equipment such as printers PCs phones and scan guns

Communicates to plant management vendor onsite visits service outages and planned hardware / software deployments

Attends scheduled staff meetings with Support and IT teams

Follow and maintain hardware and software standards

Utilize monitoring systems for potential or realized outages. Resolving or reporting as necessary

Ability to be on call in a rotation to resolve off-hour support situations requiring immediate attention

Adhere to ticket monitoring system and strive for a first call resolution

Qualifications :

Experience in managing Windows computers including software installation and resolution of issues

Self-motivated and capable of working with minimal supervision / direction

Experience configuring / troubleshooting issues and deploying IT hardware such as printers PCs and scan guns

Experience working independently as well as in a team setting

Basic understanding of networks and administration with knowledge of TCP / IP DHCP and DNS

Strong analytical skills

Effective communication and collaboration skills

Required Skills :

IT Services IT Support

Key Skills

IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,SDLC,Oracle

Employment Type : Full Time

Experience : years

Vacancy : 1