Housekeeping Office Coordinator - Spring / Summer 2026

Job Description

Job Description

Company Description

A unique opportunity has emerged for a  Housekeeping Office Coordinator (Dispatch)   to join the heart of Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

Job Description

As a Housekeeping Office Coordinator, you are the heartbeat of the Housekeeping department, the connection point between guests, colleagues, and departments. You ensure smooth daily operations by coordinating communication, tracking requests, and supporting the housekeeping team in maintaining Rimrock’s signature standards of care.

This role is about precision, reliability, and calm coordination. You thrive in structure, value accuracy, and find satisfaction in keeping everything running seamlessly behind the scenes.

Start Date : April 2026

Contract Type : Full-Time

Pay Rate :  $19.80 per hour

Key Responsibilities

Guest & Team Communication

• Answer all guest and internal calls related to housekeeping services promptly and professionally.
• Record and track guest requests and maintenance issues accurately in Opera or Alice, ensuring timely completion.
• Coordinate with Room Attendants, Housepersons, and Supervisors to deliver efficient, courteous service.
• Follow up on all guest requests, amenities, and special arrangements to ensure satisfaction.

Operational Coordination

Service & Standards

Qualifications

What You Bring

Bonus If You Bring

Who You Are

You are calm, methodical, and meticulous — someone who takes pride in accuracy and consistency. You thrive in structured roles where precision and reliability make all the difference. You build trust through your steady professionalism and understand that great guest experiences start with strong coordination behind the scenes.

Focused, dependable, and quietly confident, you ensure that every request is met and every detail is right.

Stay steady. Communicate with care. Stay moved.

Physical Demands

Visa Requirements :   Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits :

Apply Today :   Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at  .

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at  , and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

#CWMRSummer26