Sr Support Analyst-Python / Linux / SQL

Job Title : Sr Support Analyst-Python / Linux / SQL

Location : Toronto, ON

Skills and Responsibilities :

• years of experience in application support on distributed technologies
• Experience ITIL Framework and processes- Incident Mgmt., Problem Mgmt., Change Mgmt. knowledge.
• Expertise in Scripting Language (Shell / Linux)
• Experience with Python. Database skills- DB, Oracle, SQL server Expertise in Database (Oracle, MS SQL) for writing simple & complex SQL queries.
• Product knowledge (IBM CMOD, Xenos)
• Experience in working within an SLA guideline, prioritization of efforts.
• Knowledge management experience - building support manual, support standards, project handover gating check lists etc.
• Experience in production issue troubleshooting with multiple teams- DBAs, Level support teams, Operations, File Transfer teams, OS, Middleware etc.
• PMLC / SDLC knowledge is an asset Excellent trouble shooting and analytical skills to resolve issues with various software components.
• Good knowledge of Debugging, defect fixing and maintenance of software programs / code / application
• Experience in working with external vendors to provide application support.
• Deploy fixes to lower environments, test and promote to higher environments.
• Working experience with Service Now
• SDLC and Change Management process experience and knowledge (working experience with ITIL Service Now tool)