Sr Clinical Specialist.
MedtronicAlberta, CanadaCareers that Change Lives
The purpose of the role is to provide clinical, technical and educational expertise in supporting the market development efforts for Medtronic products. Be a therapy champion and serve as a liaison for the sales organization while also applying consultative selling techniques, messaging and positioning of the Medtronic products and services. Communicate developments in techniques and technologies, impact of education programs, competitive activities, and customer response back to the Business Unit in order to ensure full leverage of the Medtronic portfolios of products and services.
- Critical to the role is the development of long-term relationships with customers. Contribution to the account blue sheet and strategic selling process. Liaising with the Account Manager (AM), Strategic Partnership Manager (SPM) and Regional Sales Manager (RSM) for account development and revenue growth.
A Day in the Life
o Be the Medtronic therapy expert and product champion for Medtronic products and therapies
o Provide on-site implant and follow-up support
o Work with local marketing and sales organizations on the development of effective training and education events
o Assist in the development of sales and education materials for Medtronic products and therapies
o Develop and maintain knowledge of competitive products
o Train customers on safe and efficacious use of Medtronic products
o Provide technical explanation and demonstration to customers including, congenital teams / physicians, staff and administration.
o Consult with physicians during use and / or implantation of Medtronic products.
o Solicit feedback from customers regarding product performance and design; relay such feedback to stakeholder teams
o Conduct training programs at Medtronic Centers of Excellence and participates in on-site follow up with customers
o Create and deliver presentations to customers during workshops and training programs
o Serve as an expert on the Medtronic products – including set-up, demonstrations and trouble shooting
o Provide technical support for all product implants (trouble shooting, etc.)
o Gather and communicate input from field to marketing regarding market trends, customer satisfaction, competition, product issues
o Provide support to clinicians in preparing presentations and articles.
o Track and provide data collecting support for on-going clinical studies as requested.
o Serve as a field resource to Account Managers for Medtronic products and provide regular and structured communication to sales organization regarding communication with current account and potential customers
o Provide clinical / technical support aimed at growing sales of Medtronic products and other programs as integrated in the assigned territory / region.
o Meet and exceed sales targets for the territory / region and contribute to the overall performance of Medtronic.
o Launch new therapies successfully at the field level.
o Business and marketing strategy implementation at the field level in alignment with national and regional strategies and priorities.
o Segment and prioritize customers in the field at the institution and individual level.
o Segment and leverage the Medtronic product portfolio to maintain or become the key supplier at the institution level.
o Understand technologies, products, procedures, competitors and their products and outcomes expected to advise and support our customers.
o Establish and apply detailed knowledge base of account structure and objectives.
o Manage and optimize field inventory, including consignment stock, product nearing expiry and field quality actions.
o Document all customer-initiated clinical activity and meaningful sales activity into Salesforce Dotcom.
o Ensure ongoing personal training on all product lines and knowledge of current literature in all fields directly related to product lines.
o Effectively leverage field tools and iPad content with customers, as necessary.
o Support account clinical support demands and requirements.
o Provide required training to customers on Medtronic products and services.
o Be fully aware of the strategic plan of the institution, priorities, making sure we are matching them totally or to a significant level to maintain and grow share as well as to introduce new therapies.
o Be involved in Medtronic product trials and clinical evaluations.
o Collect annual statistics in a timely and accurate fashion.
o Ensure that Medtronic’s ethical position is maintained and effectively communicates and manages his / her compliance, education and adherence to the code of conduct.
o Comply with operating policies, business conduct standards, systems and processes.
Must Have : Minimum Requirements
JOB EXPERIENCE
SKILLS / COMPETENCIES
Nice to Have
KNOWLEDGE / EDUCATION
JOB EXPERIENCE