Job Description
Key Job Responsibilities :
- Handling department’s email inbox. Responding to the emails and providing the information required by the internal and external customers
- Preparing disconnect letters for delinquent accounts and sending them to the customers by registered mail
- Contacting the customers to ensure the invoices were received and confirming the payment process
- Completing admin and any other forms requested by the customer
- Conducting collections calls for due accounts as assigned.
- Managing large amount of incoming phone calls and follow up with customer
- Helping set up account on pre-authorized payment by calling the customers
- Contacting all customers with PAP rejects to update their payment information
- Any other collections duties as assigned.
Qualifications
Post-Secondary Education in Business Administration or a related discipline valued.Minimum of 2+ years of previous collections experienceAdditional Information
More about the position :
High proficiency in ExcelExcellent communication, interpersonal, and presentation skillsMust possess strong analytical skills and sound business judgmentSelf-direction and organization skills critical to achieving month-end reporting deadlinesOur offerings include :
Competitive compensationEmployee DiscountsLearning and Development opportunitiesReward and Recognition ProgramA culture of performance & accountabilityA supportive and positive team environmentBackground Check Requirements :
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions :
Criminal Background CheckReference Check