Customer Service & Sales Support Coordinator

About the Company

Rettenmaier Canada Inc. is part of J. RETTENMAIER & SÖHNE (JRS) – a global leader in sustainable, plant-based functional ingredients and fiber technologies. From cellulose and wood fibers to grain and fruit-based ingredients, our mission is to transform renewable raw materials into innovative, eco-friendly solutions that improve health, performance, and sustainability across the food, pharmaceutical, pet, and industrial sectors. Join a purpose-driven team where sustainability meets innovation.

About the Role

We are seeking a Customer Service & Sales Support Coordinator to join our growing Canadian team in Markham, Ontario. This position plays a vital role in supporting our Food, Pharma, PetCare, and Industrial business segments — ensuring seamless coordination across customer service, order management, logistics, and sales operations. The successful candidate will act as the central liaison between customers, sales account managers, distributors, and logistics partners, ensuring exceptional service quality, compliance with corporate policies, and continuous process improvement within a dynamic and fast-paced environment.

Responsibilities

Customer Service & Order Management

• Manage end-to-end order processing in SAP Business One, ensuring timely and accurate entry, confirmation, dispatch coordination, and invoicing.
• Communicate proactively with customers regarding order status, lead times, product availability, and shipping updates.
• Coordinate with local and international warehouses, freight forwarders, and brokers to ensure on-time, in-full (OTIF) deliveries and compliance with import / export documentation requirements.
• Monitor and manage customer credit holds, invoicing accuracy, and returns in collaboration with the Finance team.
• Track product deliveries, troubleshoot logistics issues, and follow up on carrier claims or discrepancies.

Sales Operations & Commercial Support

Logistics & Documentation

Marketing & Communication

Continuous Improvement & Support

Qualifications

Pay range and compensation package

Competitive annual salary $55K - 65K CAD / year. Comprehensive benefits package (after 3 months). RRSP employer match program (after 3 months). Office-based position in Markham, ON. Opportunity to grow within a global organization with a strong sustainability and innovation culture.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.