Manufacturing Infrastructure Support Technician

saint_gobain_group
Canadá , Ontario
33K $-42K $ / an (estimé)
Temps plein

Contamos com você para

The Manufacturing Infrastructure Support Technician position will join a new team dedicated to developing, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American facilities.

This position will be responsible for regional implementation and maintenance of an IT infrastructure in compliance with standards developed by Saint Gobain Technology Services.

The manufacturing IT infrastructure can be unique to each plant and business requiring a strong understanding of plant processes to avoid unnecessary interruption or downtime.

In this role, traditional IT infrastructure skills will be leveraged to support OT and manufacturing 4.0 initiatives.

Este trabalho é para você?

Responsibilities :

Administration and Support of Local Resources :

  • Provide comprehensive support, management, development, implementation, and troubleshooting for all local data rooms both remotely and on-site within the designated region.
  • Perform tasks such as racking, stacking, and cabling of IT servers, storage, and associated equipment.
  • Install, configure, and maintain various IT systems and technologies, including MS Windows workstations and servers, Red Hat Linux servers, storage appliances / SAN, VMware, VEEAM, Veritas NetBackup, Lansweeper, CyberX industrial network monitoring, Palo Alto firewall rulesets, and HP / Aruba switches.
  • Utilize Service Now IT Service Management (ITSM) to track incidents through completion and documentation stages.
  • Troubleshoot and resolve incidents promptly, ensuring that managed infrastructure is consistently monitored for uptime, capacity, utilization, and proper handling of service requests, including major or minor changes, from recording to implementation.

Customer Relations :

  • Offer innovative ideas to the business regarding industrial digital solutions by sharing knowledge and staying abreast of industry trends.
  • Ensure alignment of customer needs with the strategy defined by DSI Group.
  • Address customer complaints promptly, providing suitable solutions and alternatives within specified time frames, and ensure resolution through diligent follow-up.
  • Address service issues by thoroughly understanding the customer's complaint, identifying the root cause of the problem, and recommending the most suitable solution to resolve it.
  • Expedite corrections or adjustments as necessary and ensure timely follow-up to confirm resolution.
  • Foster trust and long-term relationships with customers through transparent, open, and interactive communication.
  • Adhere to established communication procedures, guidelines, and policies to ensure consistency and reliability.

Manufacturing IT Infrastructure Management :

  • Collaborate with local and regional management to design, procure, and implement IT systems tailored to the manufacturing network's needs.
  • Ensure that the delivered infrastructure aligns with SGTS standards and complies with security requirements, including the 28 Minimum Security Rules for Industrial and Logistics Systems (28 MSRs).
  • Oversee manufacturing IT assets throughout their entire lifecycle, from acquisition to disposal.
  • Proactively manage upgrades and replacements of non-standard IT infrastructure hardware and operating systems to maintain optimal performance and compliance.

Qualifications :

  • A Bachelor’s degree in a technical or business-related field is mandatory.
  • A minimum of 5 years of relevant work experience in IT and / or technical manufacturing is essential.
  • Prior experience in serving internal customers within a large, complex organization is required.
  • Certification or equivalent experience in one or more of the following technologies is preferred : VMware, Switching / Routing / Firewall, IT Service Management (ITSM).
  • Proficiency in these areas demonstrates advanced knowledge and skills necessary for the role.
  • An in-depth understanding of manufacturing processes and technology is a prerequisite for this position.
  • Availability for occasional work outside of normal business hours is expected.
  • On-call availability 24 / 7, with the ability to be reached via cell phone coverage, is required to address any urgent issues that may arise.
  • Work remotely and ability to travel up to 25% of the time to the company's sites

Um pouco mais sobre nós

WHO ARE WE?

Saint-Gobain, one of the world’s largest building materials companies and manufacturer of innovative material solutions, helps create great living spaces by combining comfort and sustainability.

For more than three-and-a-half centuries, Saint-Gobain has been enhancing the wellbeing of people everywhere, whether it’s by addressing climate change, delivering true sustainable development, advancing the information revolution, participating in medical breakthroughs or playing a vital role in space exploration.

Focusing on the intersection of people, innovation and purpose, Saint-Gobain helps to address the needs of today and the challenges of tomorrow offering employees the opportunity to invent themselves and reshape the world.

Política de privacidade

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request.

This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Il y a plus de 30 jours
Emplois reliés
saint_gobain_group
Canadá , Ontario

The Manufacturing Infrastructure Support Technician position will join a new team dedicated to developing, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American facilities. In this role, traditional IT infrastructure skil...

HONGYAN PRECISION MANUFACTURING LIMITED
Waterloo, Ontario

Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. ...

Offre sponsorisée
Manufacturing
Toronto, Ontario

Lean plastics manufacturing environment. ...

Black & McDonald
ON, CA

The Project Manager is located in Vancouver and typically reports directly to the Operations Manager or Division Manager. Project Manager in the construction industry with a contractor. Experience with Mentoring Junior and Intermediate Project Managers. The successful candidate will plan, organize, ...

Adria Electric
Brampton, Ontario

Adria Electric is looking to hire Journeyman & Electrical Apprentices, including individuals looking to get into the electrical trade.If you believe you meet the below requirements or can contribute and become a valued member of the team, we would like to hear from you.Electrical wood frame and stee...

Héroux-Devtek
Toronto, Ontario

We are recruiting for a Manufacturing Engineer. This is a permanent, full time position reporting to the Engineering Manager. Initiate APQP & PFMEA activities to identify and mitigate risk in the product manufacturing process flow. Conduct time study activities to identify and eliminate any inef...

Syneos Health
Anywhere - Canada

Monitors and communicates project progress to the Sponsor and project team including use of project status reports and tracking tools/metrics to enable in stream data collection and query management. Responsible for financial management of assigned projects / programs, including revenue recognition,...

CB Canada
Gravenhurst, Ontario

Fully licensed or 5-year apprentice electrician. ...

Jacobs & Thompson Inc
Toronto, Ontario

Develop flexible or integrated manufacturing systems and procedures. Experience and Specialization Computer and technology AutoCAD Computer-aided design (CAD) MS office   Area of Work Experience Operations or production Quality assurance control Lean Manufacturing   Area of Specialization ...

hays-gcj-v4-pd-online
Vaughan, Ontario

As a Mechanical Project Manager, you will manage and execute the engineering and design of HVAC, Plumbing, and Fire Protection systems relevant to building construction projects. Their rapidly growing office is currently seeking a talented mechanical engineering project manager to join their growing...