Claims Adjuster I, Auto

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

50,900 - 62,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

At Intact Insurance, we believe insurance is not about things, it’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in and “grow with us”. We have an exciting new opportunity, in claims for a Claims Adjuster 1, Auto.
As a Claims Adjuster I, Auto, you will work with customers who have experienced a loss to their automobile and have had a disruption to their daily routines, such as dropping kids off at school, commuting to school or work, or completing work tasks with commercial vehicles. Demonstrating empathy, care, strong listening skills, and organizational effectiveness, you will guide the customer through the initial steps of taking the statement, opening the new claim, and moving it forward to the applicable adjuster, so we can get them back on track quickly and efficiently. Please note: This role requires full-time in-office work for the first 6 months to encompass training and initial role performance.What You’ll Do Here:

• Be a subject matter expert (SME) on our policies, products, services, and initiatives
• You will focus on first call resolution and open all new automobile claims, take full statements, confirm coverages, and move all claims forward expediating the claims process and ensuring second to none customer experiences
• Accurately and clearly document files to reflect conversations and actions taken on claims
• Apply your knowledge, problem solving skills and making on-the-spot decisions to move the claims forward
• Communicate via email, telephone, and text messages with customers, vendors, and teammates.
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, coverage, or operational challenges and support colleagues
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner, and other ad hoc duties
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines

What You Bring to the Table:

• Previous adjusting and/or customer service experience is an asset
• Empathy with customers and a genuine passion for supporting people through the claims process.
• Self-motivated, resourceful, and resilient to independently overcome various situations.
• Strong problem-solving skills and critical thinking abilities.
• Flexibility and ability to quickly pivot as priorities may change with claims volume.
• Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
• Effective multi-tasking and efficient prioritization of tasks and time management.
• Excellent listening and communication skills with the ability to foster strong working relationships.
• Comfort with using multiple computer screens and navigating multiple applications concurrently.
• Commitment to continuous learning
• Living the Intact Values (Respect, Integrity, Excellence, Customer Driven, and Generosity) with customers, peers, and vendors is vital.
• Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 AM to 6:00 PM, and Statutory Holidays.
• No Canadian work experience required, however, must be eligible to work in Canada.

Hours of Operation for the Department:

• Monday to Friday and the Occasional Saturday/Statutory Holidays
• 8:00AM-6:00 PM MST
• 8:00 AM-5:00 PM PST

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.