Shop Service Coordinator

We are looking to add to our dynamic Shop Service Coordination team! The ideal candidate will have experience in scheduling in-house shop repair technicians, writing work orders, and being the first line of communication with customers seeking service via phone and email. If you like a fast-paced environment and have keen problem solving skills and the ability to stay organized with multiple tasks on the go - we want to hear from you!

Duties :

• Handle inbound phone and email traffic for the service department.
• Work with a positive and professional attitude and communicate effectively and efficiently with customers.
• Create and schedule all service and emergency service appropriately.
• Coordinate and direct in-house service technicians.
• Prepare work orders and quotes as required.
• Assisting with parts requests and orders.
• Ensure accurate and real-time statuses on all work being performed in the shop at any given time.
• Follow up on jobs internally; coordinating with the Parts Department to ensure efficient turnaround times and / or with Sales regarding scheduling.
• Perform additional duties as required.

Requirements :

• Extremely detailed and well-organized individual.
• Excellent communication skills in English, both written and verbal.
• Ability to adapt in high pressure situations.
• Self-motivated and disciplined to work with minimal supervision.
• Strong computer skills, with intermediate abilities in Microsoft Office, specifically Excel
• Must have had a minimum of 3+ years in a coordination role, preferably in the truck transportation service and repair industry.
• High School Diploma or equivalent.

Applicants must be available to work Monday through Friday, 40 hours per week.

This role may require availability for overtime during busy periods.

This role includes benefits and RSP options after completing your probationary period of (3) months of active employment.

We are proud to be an equal opportunity employer. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, disability status, or any other applicable characteristics protected by law.

Accommodation is available on request for candidates taking part in all aspects of the selection process. Information received relating to accommodation will be addressed confidentially.