Client Service and Experience Coordinator

Client Service and Experience Coordinator

Join to apply for the Client Service and Experience Coordinator role at Helping Hands, Orillia .

Description of Duties, Responsibility and Authority

Client Intake & Assessment

• Lead and conduct detailed client intakes to assess needs for support services.
• Manage and facilitate effective communication and collaboration with referring agencies to coordinate client transitions, ensuring all necessary information is shared and the onboarding process is seamless and timely.
• Advocate for client voice and choice, ensuring care plans are individualized and reflect each client’s goals and preferences.
• Manage the development and updates of individualized care plans based on assessment findings, including setting goals, noting client interests, preparing a file of life, supporting pharmacy coordination for medications, and more as needed.
• Collaborate with clients and their authorized contacts in developing and managing their goals and needs in relation to their client care plan.
• Maintain accurate and up‑to‑date client records and documentation.

Care Coordination & Service Delivery

Client Advocacy & Experience Improvement

Transitions, Discharge & Offboarding

Waitlist & Follow‑Up Management

Community Engagement & Outreach

Strategic Meetings & Collaboration

Data, Reporting & Quality Assurance

Administrative And Other Functions

Required Knowledge, Skills, Competencies, And Other Qualifications

Other Preferred Qualifications

Working Conditions

Other Considerations

Due to the changing nature of the Organization’s role and relationship with funders, the duties and responsibilities of this position may change, from time to time, necessitating the delegation of other related duties within the Organization.

This position is created and maintained within the Organization through program funding through the Government of Ontario. The continuation of this position within the Organization is dependent on continued funding through the Government of Ontario.

Diversity, Equity & Inclusion Statement

We are committed to fostering a workplace where everyone feels valued, respected, and supported. Our goal is to create an inclusive environment that celebrates diversity and ensures equitable opportunities for all individuals to thrive.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Hospitals and Health Care

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