ERP Program Manager, Project Management Office - Belron Canada

Automotive glass technology is helping transform how we experience the road. At Belron Canada , the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Main mission

To lead the entire ERP program, ensuring strategic coherence, project coordination, and the delivery of expected results. To supervise several project managers and external partners, while ensuring governance, risk management, and alignment with business objectives.

Responsibilities

1. Program Governance

Define the program structure, deliverables, milestones, and performance indicators.

Establish a Program Management Office (PMO) to ensure monitoring, documentation, and transparency.

Liaise with internal and external stakeholders (management, suppliers, partners).

Prepare and lead steering committees, produce progress reports, and create dashboards.

2. Project Manager Supervision

Supervise 3 to 5 project managers responsible for functional areas (finance, HR, operations, etc.).

Harmonize management methodologies (Agile, Waterfall, hybrid) according to project needs.

Ensure the sharing of best practices, the resolution of inter-project conflicts, and the management of dependencies.

Support project managers in resource, budget, and schedule management.

3. Strategic and Operational Management

Ensure the program is aligned with business objectives and transformation priorities.

Identify cross-functional risks, develop mitigation plans, and ensure program resilience.

Manage major changes (scope, schedule, budget) in collaboration with management.

Ensure the quality of deliverables and end-user satisfaction.

4. Leadership and Change Management

Act as a transformation agent : promote the vision, mobilize teams, and manage resistance.

Collaborate with HR and Communications to support change adoption.

Implement feedback and continuous improvement mechanisms.

Desired Profile

Proven experience in ERP program management (Oracle, SAP, Dynamics, etc.)

Demonstrated leadership and ability to manage multidisciplinary teams

Proficiency in governance tools (PMO, KPIs, reporting)

Excellent communication and results-oriented skills

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.