Network Analyst

As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 92,000 residents. New Westminster is rich in history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to achieve its strategic vision. We have earned a proud reputation for civic leadership, service delivery, and outstanding employee relations.

The City of New Westminster is looking for an outstanding candidate to join its Information Technology division in the role of Network Analyst. The successful candidate will be responsible for various aspects of the city's network, including performing a variety of administration tasks; installing and configuring hardware and software; investigating and resolving escalated infrastructure‑related issues; and working collaboratively with the Service Desk and IT Infrastructure Team staff.

Duties and Responsibilities

• Provide operational and maintenance support for a variety of communication systems including wired and wireless technologies, such as network switches, firewalls, VOIP systems (PBX), indoor / outdoor WiFi, and CCTV equipment
• Assists in the design and implementation of network improvements
• Respond to and resolve communications issues, including hardware failures, network outages, and system errors
• Monitors the efficiency and effectiveness of the City’s computer network and implements remedial actions
• Analyze data and metrics to identify bottlenecks, vulnerabilities, and areas for improvement
• Implement and enforce security measures and best practices to protect the organization from threats and vulnerabilities
• Serves as a technical lead on a variety of assigned technology projects related to the network infrastructure
• Preparing and maintaining technical and user documentation including system documentation and SOPs
• Maintains effective and collaborative working relationships with stakeholders, consultants, and users
• Provides advice and assistance to users and Service Desk staff in the use of software and recommends or implements solutions or alternatives
• The more complex and system‑related problems are referred to the vendor or senior technical specialists

Skills and Qualifications

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