Bilingual Early Stage (ESOP) Dialer Agent (French / English)

Our client, a large financial institution, is looking for a Bilingual Early Stage (ESOP) Dialer Agent (French / English) for a 6-month contract working remotely and head office is in Montreal.

As a Bilingual Early Stage (ESOP) Dialer Agent (French / English) your duties will include but not be limited to : :

Performing Inbound / Outbound collection calls to clients in regards to past due payments

Responding to inquiries regarding delinquent accounts and negotiating payment arrangements

Offering Hardship solutions to customers by completing risk assessments

Documenting all activity details in appropriate systems

Qualifications required for the Bilingual Early Stage (ESOP) Dialer Agent (French / English) :

Strong BILINGUAL communication and writing skills (French / English)

P2 years of previous call center or customer service experience

Basic understanding of Consumer Collections and relevant functional procedures

Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)