Product Coordinator (Travel Experiences Coordinator)

• Opportunity to join FAM tours and attend networking events across Western Canada
• Discounts on personal travel
• Team events and excursions
• Gym membership
• Working in a small company that is constantly innovating and evolving
• Be part of a diverse and global team with colleagues from around the world
• Competitive salary and benefits package

• Full-time based in-office at Discover Canada Tours downtown Vancouver headquarters.
• Typical hours: MondayFriday 9:00 am5:30 pm.
• Please note there are instances where you could be assigned Saturday or Sunday duties occasionally depending on the operational needs of the company. FAM tours may also take place over the weekend.

• Develop and price custom group tour proposals based on client needs and budget ensuring value and profit targets are met in consultation with the Product Manager Create itineraries for both group and FIT (Independent Travel) clients including self-drive programs.
• Identify evaluate and negotiate with suppliers (accommodation activities transportation) to deliver quality products at the lowest possible rates.
• Continuously improve scheduled tour itineraries and FIT products based on feedback from clients guides Operations team and market trends.
• Collaborate with Product Manager Director of Operations and division leads to plan scheduled tour series generate new product ideas and select key suppliers.
• Support annual hotel blocks and pricing development across all divisions.
• Stay current on tourism trends by attending trade shows site inspections and familiarisation trips; occasionally travel on tours to assess quality and experience.
• Work closely with Operations by communicating tour details deadlines client expectations special requests and supplier requirements.
• Train internal teams (operations sales marketing) on assigned products to ensure alignment and successful delivery.
• Manage Extraordinary Experience FIT bookings including client communication and assist in promoting key products through collaboration with the marketing team.

• Legally entitled to work in Canada (Canadian Citizen or Permanent Resident preferred; valid work visa with at least 12 years accepted)
• Excellent destination knowledge of Western Canada
• College diploma or university degree with a focus in Travel & Tourism preferred
• Minimum of two years operations experience in the tourism industry with a focus on group travel
• Ability to plan organise set priorities and manage processes efficiently on a daily basis
• High proficiency in excel and Google sheets
• Excellent communication skills and a strong command of English
• Ability to multi task and manage your time effectively

• Passionate about travel and the tourism industry
• Takes full ownership of projects from start to finish
• Energetic optimistic and a collaborative team player
• Self-motivated with a professional customer-focused approach
• Committed to company values and objectives
• Thrives in fast-paced evolving environments

• Live the Adventure!
• Teamwork is Dreamwork!
• Go the Extra Mile!
• Have Fun Doing It!
• Be Good Do Good!

Required Experience:

IC