Administrator- Systems

Truthfulness Fairness Value Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our guiding principles : Truthfulness, Fairness, Value, and Loyalty.

We take care to deliver the right insurance solution every time so our customers can live confidently.

Systems Administrator

Administrator Systems will be responsible for managing and optimizing the Microsoft 365 and Teams telephony solutions within the organization.

This role requires a deep understanding of MS365 applications, Teams telephony features, and the ability to collaborate with IT and network teams to ensure seamless communication and collaboration across the company.

Here is what a typical day looks like

• Implement, manage, and maintain telephony systems, (Microsoft Teams Voice, HPBX)
• Collaborate with other IT teams to ensure compatibility and integration with existing systems
• Provide training and support to staff on M365 and Teams, and other telephony features within areas of responsibility
• Stay updated with the latest Microsoft 365 updates and telephony technologies
• Troubleshoot and resolve any issues related to MS365, Teams and telephony
• Assist in the creation and management of M365 suite within the organization, ensuring proper access control and document management
• Confirming all systems have secure connections and perform smoothly to serve the needs of the organization
• Performing day-to-day technical support for users and projects of the organization
• Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Maintaining internal infrastructure requirements including, laptop and desktop computers, servers, phones, security updates;

supporting internet, intranet

• Help test, and maintain new servers (on prem or cloud) as needed
• Participate with the other support tiers and teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Ensuring parity between development, test, and production environments
• Managing the configuration of server operating systems and maintaining monitoring tools
• Responding immediately to security or usability concerns

The value you bring

• 5 years of experience in a similar or comparable role
• Proven experience with Microsoft 365, Teams and VoIP telephony systems
• Strong understanding of network communications and IT infrastructure
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication and training skills
• Ability to work collaboratively in a team environment

Hours : hours / week : Full-Time 37.5

Location : Remote within Canada

Salary Range : $61,000 - $84,000

Requisition # : 81042

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box we still encourage you to apply. You may be the right person for this role or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation,

Health and Wellness

We take pride in providing programs that add value to our people’s lives after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do it’s engrained in our culture though the