Client Care Coordinator

We are looking for an Client Care Coordinator to join our clients team in Surrey, British Columbia, on a long-term contract basis. This position requires someone who is detail-oriented, organized, and capable of managing client interactions while providing exceptional administrative support. You will play a key role in maintaining smooth office operations and contributing to the success of two clinic locations. (Must be able to commute to both sites on a varying schedule)

Responsibilities :

• Handle incoming calls and greet clients in a detail-oriented and welcoming manner.
• Manage complex billing processes, including government regulations, funding claims, and medical insurance billing.
• Schedule and confirm client appointments, ensuring accuracy and timeliness.
• Build and maintain strong relationships with clients to support business growth.
• Assist walk-in clients and provide excellent customer service.
• Maintain and organize physical files and handle paper-based administrative tasks.
• Support marketing efforts by managing call lists and campaigns.
• Coordinate service appointments and testing sessions for clients.
• Learn and adapt to internal systems and processes to ensure efficiency.
• Minimum of 2 years of experience in administrative roles or working as an MOA.
• Strong customer service skills with the ability to build and maintain client relationships.
• Proficiency in Microsoft Office applications, including Word and Outlook.
• Experience in healthcare or medical billing is highly desirable.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple tasks effectively and meet deadlines.
• Familiarity with scheduling and appointment management.
• Strong communication skills, both written and verbal.

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