Technical Support Specialist II

Job Description

The Technician Support Specialist II is a customer service focused position that requires an individual to work independently as well as part of a team. As a member of the Information Services (IS) Service Desk and Desktop Support team, the Technical Support Specialist II operates and maintains client computing equipment (e.g. PCs, laptops, printers, multi-function devices) and services for Osler and ensures end-user satisfaction by responding to requests for technical services in a timely and efficient manner. Working within a multi-site organization, this role is part of a team providing service to the organization on a 24 hours a day / seven days a week schedule which includes statutory holidays and on-call duties as required.

Accountabilities :

• Acting as the first point of contact for all computer, application and telecom related requests for IS service and support
• Recording, categorizing and logging requests for service using a central ticket management solution
• Leveraging available tools (SCCM, RDP, knowledge base and other sources of documentation) to resolve incidents and requests in an efficient and effective manner via telephone or in person
• Deploy / install PCs, laptops, printers
• Provide IS move support for clients
• Troubleshoot client issues with hardware and applications
• Transferring and escalating incidents, requests and problems to second / third level support resources and following up with ticket owners to ensure resolution in a timely manner
• Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
• Actively looking for opportunities to improve levels of service recognizing the needs and expectations of our customers
• Acting as a subject matter expert for specific technologies, services and processes
• Providing knowledge transfer and mentoring other team members when required
• Other duties as assigned

Qualifications

Additional Information

Hours : Currently Rotational Days / Evenings / Nights including weekends and statutory holidays (subject to change in accordance with operational requirements)

This is an On-Site First role : Roles that frequently support direct patient care and have dedicated hours when they are available to patients, team members and / or other partners

Annual Salary :

Minimum :   $72,189.00

Maximum : $90,246.00

Application deadline : February 27, 2026

#LI-NP1

#FT

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca .

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.