ADMN O 24R - Case Manager

Posting Title

ADMN O 24R - Case Manager

Position Classification

Administrative Officer R24

Union

Work Options

Hybrid

Location

Kelowna, BC V1Z 2S9 CA (Primary)

Salary Range

76,071.18 - $86,658.48 annually

Close Date

1 / 2 / 2025

Job Type

Regular Full Time

Temporary End Date

Ministry / Organization

BC Public Service ->

Public Guardian and Trustee

Ministry Branch / Division

Services to Adults

Job Summary

The Team

The Client Services team in the Interior North Regional Office is part of the Services to Adults division, dedicated to safeguarding the financial and legal well-being of adults who can no longer manage these matters themselves. This established team consists of 6 Case Managers, each paired with a Financial Analyst, alongside supportive administrative staff. Case Managers collaborate with experts in finance, law, taxation, investments, and real property to protect vulnerable individuals from financial abuse and ensure their best interests are served. This is a client-focused, team-oriented environment where every member plays a vital role in supporting some of the community's most at-risk individuals.

The Role

This role provides critical, client-centered support to vulnerable adults facing complex challenges, such as diseases of aging, developmental disabilities, traumatic brain injuries, mental health issues, and substance use. You will develop and implement individualized case management plans, manage client budgets, protect assets, and provide guidance on financial, legal, and personal matters while promoting independence and quality of life. This position requires empathy, cultural sensitivity, and the ability to navigate diverse client needs, including resolving conflicts, mediating disputes, and collaborating with various partners to ensure the best outcomes for clients in a respectful and inclusive manner.

Qualifications :

Education and Experience Requirements

• Bachelor's degree in Social Work or Degrees in social sciences discipline may be considered (e.g. psychology, sociology, gerontology, or related field)
• Minimum of 3 years of recent (within the last 10 years) related experience working in a setting oriented towards providing services to people with disabilities, a mental illness, developmental disability, traumatic brain injury or degenerative conditions affecting brain functions (e.g. dementia)
• Experience in case management to effectively and independently manage a complex caseload.

Preference may be given to applicants with :

For questions regarding this position, please contact [email protected] .

About this Position :

1 Position available.

An eligibility list may be established for future temporary and / or permanent vacancies.

Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement.

A Criminal Record Check (CRC) will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service :

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply :

Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter : NO - Please do not submit a cover letter as it will not be reviewed.

Resume : YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire : YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11 : 00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category

Administrative Services

Additional Information