Operational IT Manager

Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!

Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

About the role

We are looking for an Operational IT Manager to join our IT team. Based at Windsor racecourse with regular travel across our sites, the Operational IT Manager will support the Head of IT with all aspects of IT Systems in an operational environment, planning, delivering race day and event operations, operational matters, end user support, process documentation, service desk & asset management & Engineer team rota. The successful candidate will also provide operational management support to the Head of IT, acting as deputy when appropriate.

Key Responsibilities for the role

• Manage IT rotas, engineer scheduling and support coverage ensuring 24 / 7, 365 coverage.
• Personal presence at feature and premium raceday’s / events
• Create & maintain IT documentation, policies, SOP and best practice guides.
• Maintain and monitor asset management and IT inventory tracking.
• Assist with overseeing IT Helpdesk functionality meeting SLAs; end user management.
• Coordinate project delivery and provide support to the engineer team in all aspects of ARC IT according to the processes already in place.
• Act as deputy to the Head of IT for escalation & holiday / absence cover.
• Build on relationships with existing established suppliers and partners to deliver appropriate resolutions, quicky and efficiently.
• Work with the Engineers to deliver internal training and coaching to staff / teams to maximise software utilisation (e.g. Sharepoint, Ticketing)
• Involvement with new project and system incorporation / deliverability
• Budgeting, keeping within the IT Budget for hardware support, internet lines, subscriptions etc

Procurement of hardware; screens, PC, phones etc

About You

What ARC can offer you…

And so much more! We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

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