Senior Site Reliability Engineer

Do you have a passion for DevOps culture and Site reliability engineering? That is, building and operating scalable, reliable, and secured services that underpin all Thomson Reuters’ products. Then we want you on our team! As we expand our Service Reliability team in Toronto, we are currently seeking an experienced Senior SRE to join our Shared Capabilities, Service Reliability and Operation team. Specifically, we are searching for someone who brings fresh ideas, is highly skilled in the latest Cloud technologies, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team in multiple locations.

About the role :

In this opportunity, as a Sr. SRE, you will :

Be a Professional SRE :   Implement  site reliability engineering and DevOps best practices.  Feed  non-functional requirements to the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, and continuous improvement stories.

Build and maintain monitoring for all aspects of infrastructure, micro-services, usage trends and the platform and implement Alerting mechanism using cloud-native solutions

Provide primary operational support  for the platform, including pre and post-onboarding activities.

Act as the go to person for any production issue . Troubleshoot and monitor until successful mitigation, communicate effectively, run  postmortem  and implement of the learnings.

Maintain IaC and CICD and promote best practices for our CI / CD processes

Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices.

On-call Rotation :  Participate in on-call / shift rotations (L2).

When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident

Be innovative and curious :

Maintain end-to-end security ensuring that we meet best practices standards

Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.

Adopt pan-TR operation principles to ensure consistency and efficiency

Documenting “tribal” knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it

Be collaborative :

Extreme collaboration within our teams – Canada, US, Mexico and India

About you :

You're a fit for the role if you have :

Bachelor’s degree in computer science or related field - a must

Minimum of 4+ years of experience as DevOps / SRE engineer and Cloud engineer with hands-on experience in AWS cloud technologies.

Highly skilled in UNIX / Linux-based Systems

Proven experience in building and operating PRODUCTION cloud-native infrastructure, applications, and services on AWS.

Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh

Must have experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls)

Must have 2+ scripting and programming experience (PowerShell, Bash)

Experience or knowledge of Observability tools : DataDog, ELK, SumoLogic, CloudWatch

Experience or knowledge with Version Control and CI / CD (Git / Azure DevOps / JFrog Artifactory)

Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / other)

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through :

Hybrid Work Model : We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing : Comprehensive benefit plans; flexible and supportive benefits for work-life balance : flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture : Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development : LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact : Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work : We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.