Senior Commercial Lines Account Manager

Commercial Insurance BrokerHybrid – North York, Ontario | Full-Time

Why Join Us?

Our client is a forward-thinking, client-first insurance brokerage that invests in its people. You’ll be joining a dynamic team of professionals committed to delivering best-in-class insurance solutions while fostering a collaborative and rewarding work environment.

We offer more than just a job — we offer a career path designed for growth and success.

What We Offer:

• Competitive Compensation Package

• Comprehensive Benefits Plan

• RRSP Matching Program

• Hybrid Remote Work Flexibility

• Professional Development Courses & Designations

• 100% Tuition Reimbursement for business-relevant courses and training

• Career Growth & Learning Opportunities

• Supportive team environment with strong mentorship and leadership

Position Overview:

We are seeking a highly experienced Commercial Insurance Broker to join our team. In this role, you will be responsible for managing a portfolio of commercial clients, ensuring exceptional service and fostering long-term relationships. Working closely with Producers and support staff, you will play a key role in client retention, renewal strategy, and new business development.

Key Responsibilities:

• Lead renewal strategy and initiate account planning 100 days in advance of policy expiry in collaboration with the Producer.

• Act as the primary contact for servicing a renewal book of commercial business, ensuring accurate and timely documentation and billing.

• Support client growth by identifying opportunities to expand coverage and cross-sell additional products.

• Coordinate and resolve arising client issues proactively and professionally.

• Attend or lead client meetings as required, supporting the Producer with marketing, proposals, and client communications.

• Maintain accurate documentation in EPIC and ensure compliance with brokerage workflows and procedures.

• Keep current on market trends, products, and evolving client needs.

• Contribute to departmental production goals by developing new business from assigned leads and existing accounts.

• Participate in ongoing training, development, and industry designation programs.

• Foster positive internal and external relationships to maintain a high standard of client service and teamwork.

Requirements:

• Minimum 10+ years of Commercial Insurance experience

• R.I.B.O. license (mandatory)

• C.I.P. and/or C.A.I.B. designation (or working towards completion)

• Post-secondary education (University or College degree preferred)

• Strong understanding of policy wordings and commercial coverages

• Excellent client relationship management and communication skills

• Proficient in EPIC, MS Outlook, Word, Excel

• Highly organized with strong problem-solving, time management, and analytical abilities

• Self-starter who thrives in a collaborative, professional environment

Ready to Elevate Your Career?

If you’re an experienced broker looking for a rewarding career with a company that values your expertise and encourages continuous growth, we want to hear from you.

Want to know more? Let's Talk! Call or text me at 519-572-6095 Cindy Gowing, PRC AIRS, Certified Professional Recruiter JOB-BORN Executive Search Inc. 519-572-6095 BIG ENOUGH TO SERVE YOU …small enough to know you