(CAN) Customer Service Manager

(CAN) Customer Service Manager – Walmart Canada

Join to apply for the (CAN) Customer Service Manager role at Walmart Canada.

This position offers the opportunity to develop your skills in the retail industry as a Customer Service Manager. You will coordinate front end operations to provide exceptional customer service, maintain compliance with company standards, and ensure a positive shopping experience.

Base Pay Range

CA$15.00 per hour – CA$15.00 per hour.

Minimum hourly rate: $16.95 (determined based on relevant experience).

Responsibilities

• Ensure safe work processes and emergency procedures are followed (safe lifting techniques, cleanliness, evacuations, theft prevention).
• Handle customer and associate concerns and provide guidance as needed.
• Monitor all Front End associates to ensure proper coverage, coordinate breaks, and assist outlying registers.
• Provide training to associates on systems and company procedures (scanning accuracy, productivity, company programs, discounts, EAS system, and safety).
• Oversee purchase, return, and exchange transactions and assist with error corrections, approvals, and verifying processes to meet company guidelines.
• Ensure all EAS systems are functioning to standard and handle related logs.
• Prepare registers for opening and closing, support cashiers with change as needed, maintain front end cash levels, and complete audits on register accuracy.
• Promote all company sponsor programs and initiatives (credit card service, Walmart protection plan, charity initiatives, and discount programs).

Qualifications

• Age: 16 or older.
• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Preferred Qualifications

None listed.

Location

1100 Table Mountain St, Pincher Creek, AB T0K 1W0, Canada

Employment Type

Full-time, Entry level.