Medical Office Assistant

Are you an organized and compassionate Medical Office Assistant who brings both efficiency and heart to front-line healthcare? Do you have a strong understanding of primary care clinic operations? Apply today and make a meaningful impact at The Alex!

What We Do :

The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

The Alex Mobile Care Clinic delivers barrier-free health care directly to individuals in need across Calgary. Operating from a specially equipped vehicle, our multidisciplinary team provides primary care, mental health support, addiction services, and social care to individuals experiencing homelessness or facing challenges accessing traditional care. Rooted in harm reduction and trauma-informed practices, the Mobile Care Clinic meets people where they are, physically and emotionally, offering compassionate, dignified care on wheels.

Reporting to the Program Manager, Medical Office Assistants (MOAs) operate within the office environment, coordinating client services, handling health information via the electronic medical record (EMR) and The Alex’s social services data platform, and facilitating communication between clients, clinicians, administration, and external care providers.

This is a permanent, full-time position.

What Will You Do :

• Maintain proficiency in EMR use, including scheduling, data entry, documentation, and clinical functions.
• Manage and update patient profiles, panels, and related EMR data.
• Accurately input and communicate health information to support care delivery.
• Create and maintain client records in EMR and social data systems.
• Conduct medical histories and client interviews for triage and care planning.
• Support primary care providers in daily clinical tasks.
• Perform administrative duties and data entry.
• Clean and sterilize equipment and beds per universal safety protocols.
• Prepare exam rooms and maintain medical supplies and equipment.
• Manage inventory, laundry, and other clinic materials.
• Retrieve medical reports and records from external providers as needed.
• Provide administrative support to clinical and operational staff.
• Collaborate with a multidisciplinary team to support integrated care.
• Assist allied health teams in delivering client care.
• Contribute to best practice care through team collaboration.
• Support data collection and entry as directed.
• Perform additional duties as required.

What You Bring :

Work Environment and Hours :

What We Offer :