Dynamics F&O Support Specialist

Our client is entering the hypercare phase of their Microsoft Dynamics 365 Finance & Operations rollout and is seeking an Application Support Specialist to provide hands-on, floor-level support to operational users.

This role is focused on stabilization and adoption — supporting warehouse and production teams as they work in the new system, resolving day-to-day issues, delivering user guidance, and helping ensure business continuity during early-stage operations.

Responsibilities

• Provide front-line application support for Dynamics 365 F& O users across : Warehouse Management (WMS), Production and Supply Chain
• Act as the primary on-site support resource during hypercare
• Troubleshoot functional issues in real time and escalate complex items to the implementation team
• Support end users directly on the warehouse / production floor
• Deliver informal training, coaching, and workflow guidance as users adapt to the new tools
• Help stabilize processes post–go-live and identify recurring issues or knowledge gaps
• Create quick-reference guides and basic documentation as needed
• Work closely with business stakeholders and technical teams to drive resolution and continuous improvement

Required Experience

Nice to Have

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